Instructional Systems Specialist

Saddleback College

Mission Viejo, CA

ID: 7144138 (Ref.No. REQ10970)
Posted: May 5, 2023
Application Deadline: Open Until Filled

Job Description


Instructional Systems Specialist

Job Category:


Job Opening Date:

May 05, 2023

Job Closing Date:

June 16, 2023


Saddleback College

Work Location:

Mission Viejo, CA


Office of Instruction

Pay Grade, for more information click on this link:

Pay Rate Type:


Work Days:

Monday - Friday

Work Hours:

8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs)

Hours Per Week:


Percentage of Employment:


Months of Employment:



Starting salary at $6,102 per month

Required Documents:

Resume and Cover Letter

Job Description:

C.S.E.A. Classified Bargaining Unit Salary Range 132
Application materials must be received by 11:59 pm on June 15, 2023

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. 


Under direction from the appropriate level manager or administrator, performs a wide range of complex administrative, analytical, and technical duties related to instructional services (i.e. catalog, schedule development) and college/program effectiveness; coordinates a variety of complex projects and assignments for instructional services; may exercise technical and functional oversight of lower-level staff, temporary employees, and student workers.


Performs specialized and complex administrative responsibilities that require advanced technical knowledge of processes related to and supporting instruction in order to make decisions and complete assignments; plans and/or determines specific processes, procedures, technology, resources or equipment required to meet assigned objectives and solve non-routine problems; receives only occasional instruction or assistance as new, unusual, or unique situations arise and are fully aware of the operating procedures and policies within the work unit.


The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or reasonably related duties from those set forth below to address business needs and changing business practices. 

Plans, coordinates, and conducts administrative and operational reviews for instructional services; recommends solutions based on findings; designs, develops, and coordinates implementation and evaluation of instructional administrative and operational systems and procedures; identifies operational needs to improve processes; recommends changes for increased efficiency and effectiveness in office operations and workflow management; participates in the development of new/revised procedures to accommodate changes; participates in the rollouts of new procedures, programs, software, technology, and services; assists with training others on updates and changes; documents existing systems processes, including workflow processes and procedures.

Assists the manager/administrator in meeting reporting requirements, functional responsibilities, and objectives; provides responsible and complex administrative support and confidential assistance; relieves the supervisor of a wide variety of clerical, technical, and administrative detail; serves as liaison, and assists with the coordination of services, functions, and activities with other College/District departments, vendors, and outside agencies; facilitates communications between assigned supervisor and others; interacts and relays information, questions, and decisions regarding area of assignment; assists in organizing functions, events, and activities promoted by the College.

Collaborates with staff involved in scheduling and curricular data entry; serves as a resource and provides technical support to managers, faculty and staff on instructional issues, catalog and schedule development and entry, and faculty assignments.

Collects, researches, compiles, analyzes, verifies, summarizes, records, and evaluates data and other information related to area of assignment; uses a variety of spreadsheets, databases, applications, and other software to review complex statistical data in order to ensure accuracy and prepare reports; draws conclusions and develops proposals; sets up and maintains databases and other online resources of data; researches and resolves discrepancies in data.

Works collaboratively to identify, troubleshoot, and rectify student administration applications problems and data discrepancies in course catalog, class schedule, faculty workload, MIS, and other areas; works with information technology staff and other functional areas or outside consultants to solve complex procedural, operational, and technical problems.

Uses District, College, State, and Federal laws, codes, regulations, policies, and procedures to provide accurate information and services; answers questions, clarifies information, responds to requests, and resolves problems; explains District, College, Division, or Department area policies and procedures where judgment, knowledge, tact, and interpretation of policies and procedures is necessary; researches and interprets regulations for Federal, State, District and College programs relating to area of assignment; maintains current knowledge and stays up to date on requirements and changes related to area of assignment; participates in the development of new/revised procedures to accommodate changes; maintains a working knowledge of standard operating procedures within the area of assignment.

Composes, prepares, completes, and maintain a variety of correspondence, documents, forms, and other materials; generates, prepares, monitors, maintains, and reviews reports; disseminates information as appropriate; verifies and reviews documents and reports for completeness, accuracy, and conformance with established regulations and procedures.

Utilizes various computer applications and software packages including word processing, spreadsheet, and database programs; operates a variety of office equipment and machines; learns to use new technology as necessary to perform duties; utilizes electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments.

Establishes and maintains complex, interrelated filing systems including confidential files; collects, compiles, and records data and other information; researches and verifies information.

Attends a variety of meetings, workshops, conferences, presentations, and training sessions as required; maintains compliance with mandatory trainings and certifications (i.e., FERPA, etc.) as directed by supervisor; attends and participates in diversity, equity and inclusion trainings and events.

Abides by all confidentiality practices required by District, College, state, and federal policies, laws, rules, and regulations.

Establishes and maintains cooperative working relationships with students, staff, and faculty, as well as various outside groups to ensure efficient, effective, and correct implementation of departmental objectives.

Maintains departmental area(s) in a safe, clean, and orderly environment; assures compliance with established safety procedures and regulations; refers unresolved problems to supervisor.

Provides functional and technical work direction to lower-level staff, temporary employees, and student workers; trains new and existing staff as assigned; prioritizes work assignments; ensures work is completed in a timely manner; verifies the work of assigned staff for accuracy.

Participates in updating the instructional services internal and external communication tools and electronic filing systems.

Performs related duties as required.


The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. 

Knowledge of: 

Operation, procedures, and policies of college instructional programs.

Federal, state, and local laws, policies, procedures, rules, and regulations pertaining to area of assignment.

Tools, techniques, and terminology used in compiling and manipulating statistical data.

Principles and practices of workflow analysis.

Software programs and database systems relevant to area of assignment; generating and analyzing reports from systems and databases; principles, practices, and procedures of complex statistical and administrative research and report preparation.

Current office practices, procedures, methods, and computer equipment, software, and applications related to the work, including word processing, desktop publishing, spreadsheets, and databases.

Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping, and principles and procedures of business letter writing and report preparation.

Work organization principles and practices.

Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary.

Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

Techniques for providing a high level of customer service including methods and techniques of proper telephone etiquette.

Interpersonal skills using tact, patience, and courtesy.

Techniques to facilitate effective interaction with people on an individual or group basis.

Confidentiality requirements when dealing with personal and sensitive student information.

Occupational hazards and standard safety policies and procedures.

District and College organization, operations, policies, and objectives.

Principles and practices of providing training and guidance to lower-level staff and student workers.

Ability to: 

Analyze existing work processes and develop improved methodologies and procedures.

Liaison with other district and/or college faculty and administrators.

Identify and interpret technical and numerical information.

Observe and problem solve operational and technical policy and procedures.

Maintain comprehensive databases; coordinate software or database problems with IT staff.

Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment.

Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively.

Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis.

Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service.

Perform a variety of office support and clerical duties and activities of in support of the assigned area; operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials.

Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively.

Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially.

Provide training and work direction to assigned temporary and student staff.

Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems.

Report to work on a regular and consistent basis, as scheduled, to assigned job.

Work some evening/weekend shifts as required.

Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior.

Participate in trainings and meetings on-site and off-site as required.


Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: 


Equivalent to a bachelor’s degree in business administration, public administration, social science, computer information systems, computer science, or a related field.


Three years of responsible technical or professional administrative experience, preferably in an educational environment.

Licenses, Certificates, and/or Other Requirements: 

A valid California driver’s license and proof of insurability may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials.


The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Work Environment: 

Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort.

Physical Demands: 

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.


Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD.

The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting


The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications.


A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS


If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to


Report to work on a regular and consistent basis, as scheduled, to assigned job.


Information regarding campus crime and safety awareness can be found at or Paper copies are available in the District Human Resources office upon request.


The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds.

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.


Important: You must make sure that you have completed your application for a posting by 11:59 p.m., Pacific Time, on the posting's Job Close Date, along with any required documents, in order to be considered for the position.

Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.

At the South Orange County Community College District, our goal as an academic community is to sustain a working environment that fosters and celebrates diversity, promotes and rewards excellence, and is welcoming to all. An exemplary academic community promotes an inclusive environment that best prepares our faculty, staff, and students to live, work, and contribute in a global society. The Plan reflects the District's commitment to equal employment opportunity and outlines the active steps that ensure nondiscriminatory practices.