The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at [email protected] or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

Based on the volume of applications received, this recruitment may close at any time. Applicants are encouraged to apply as soon as possible.

Position Summary

Under direct supervision, responsibilities include, but are not limited to:

Reporting to the Administrative Assistant III, the Administrative Assistant II position provides the initial contact services to all callers into the three main CSN campuses. The Administrative Assistant II position provides immediate resolution to callers and walk-up questions and/or concerns. This position provides information in all CSN departments up to, but not limited to Office of the Registrar, Financial Aid, Testing, Advising & Coaching, Counseling, Recruitment, Cashier’s Office, and Veterans Affairs. By providing customer service and care, the CSN Switchboard/Information Desks assist in securing enrollment, positive student engagement, and supporting the life cycle and retention of CSN students. This position also provides support for faculty and staff in resolving issues that prevent effective student engagement. This position provides support to the Administrative Assistant III by providing supervisory coverage at the three main CSN campuses and call statistics reporting when the Administrative Assistant III is absent. This position also serves as the initial contact for AAI pertaining to questions, issues, concerns or regarding their daily job functions. This position supports the mission and vision of CSN in every aspect of service and care.​

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Minimum Qualifications

• Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR one year of experience as an Administrative Assistant I in Nevada State service; OR an equivalent combination of education and experience as described above.

Preferred Qualifications

• Ability to demonstrate customer service and care within a higher education organization.

• Knowledge of computer, technology, and phone systems.

• Experience interpreting FERPA policies, regulations, and procedures.

• Familiar with Nevada System of Higher Education (NSHE) and College policies and regulations.

• Ability to effectively communicate with a variety of audiences.

• Experience working effectively with students, faculty, and staff to develop, maintain, and enhance the customer service and care experience.

• Knowledge of CSNs enrollment process, the CSN website, Greymatter and the PeopleSoft system.

• Knowledge of various CSN department policies and procedures up to but not limited to Office of the Registrar, Financial Aid, Testing, Advising & Coaching, Counseling, Recruitment, Cashier’s Office, and Veterans Affairs.

• Knowledge of CSN semester events, campus locations, and information and/or where to gain the knowledge.

• Experience demonstrating ability as a self-starter capable of showing initiative and resourcefulness in completing work assignments and directives.

• Evidence of cultural sensitivity and competence required for effectively engaging constituents of different cultural backgrounds.

• Knowledge of Microsoft Office applications and office phone operations.

• Experience handling escalated situations with difficult callers and customers.

Starting Salary

Grade 25, Step 1 $ 34,305.84

Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.

The College of Southern Nevada offers a generous benefit package, including an excellent PERS retirement plan (a defined benefit plan), vacation & sick leave benefits, 11 paid holidays, educational benefits, and health insurance plans that can be added with flexible spending accounts or health savings accounts. Supplemental options (long term care, short term disability, and legal). Tuition discounts at the Nevada System of Higher Education (NSHE) institutions. As well as tuition discounts for spouses, domestic partners, and dependents.  Perks encompassing on campus employee discounts, professional and personal development opportunities; and statewide employee purchase programs.  Join a dynamic team investing in our future, Students First.

To be considered for this position, please upload the following documents to your application: 

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.  

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

Schedules are subject to change based on organizational needs.  

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.