IT@JH Engineering Services is seeking a Sr. Systems Administrator who is responsible for operations, maintenance and upgrades of Epic Windows Server Systems.



Specific Duties & Responsibilities

Collaborates and operates under limited supervision of Systems Engineers to perform daily operation and management of Epic Windows Server systems.
Receives direction from Manager, or other team members to ensure Epic activities are performed as required.


Specific Devices, Software, Projects

Position is required to be proficient with Epic software and Windows Server Operating Systems and common load-balancing principles.
Windows Internet Information Server knowledge is a plus.
Epic Kuiper usage/knowledge is also a plus.
Position is responsible for Epic Server Systems and ensuring client connections to Epic is consistently maintained.


Scale/size of area, Project and/or System Supported

Epic is used by over 15,000 clients daily. Over 60 Windows Server Systems in 3 datacenters support Epic. Understanding of the interactivity of the systems and the roles they play are crucial to operations and maintenance of Epic Windows Server Systems. Customers vary from Computer Analysts to Clinical Staff.


On-call Requirements

7 day on-call rotation is expected.


Special Knowledge, Skills, & Abilities

Epic Windows Server Systems. PowerShell. F5 Operations.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.


Technical qualifications & specialized certifications

Epic Certification (training is available).