Required Education: Bachelors degree AND:

• 36 months experience as IT Help Desk, Client Support, or related field.

Equivalency Substitution: Will accept 48 months related experience in lieu of the Bachelors degree for a total of 84 months related experience.

Skills:

• Knowledge of different applications and systems.
• Ability to diagnosis and solve IT problems.   
• Knowledge of remote desktop applications.
• Strong analytical and problem-solving skills.
• Ability to communicate verbally and in writing.
• Excellent interpersonal skills.
• Ability to work well with CS students, staff, and faculty individually and in small groups 
• Linux Proficiency (using, installing, updating, navigating, networking, scripting for RHEL and Ubuntu based systems) 
• File Systems and management (e.g., ZFS, NFS, Samba) 
• Virtualization (Managing hypervisors, creating virtual machines, managing container infrastructure, creating, debugging, and deploying containers)  
• Backup management (designing, implementing, testing, and recovering from backups) 
• Networking configuration (Knowledge of Physical Networks, VLANs, DNS, and DHCP) 
• Server administration (purchasing, debugging, and maintaining) 
• Support faculty, staff and students (compute hardware and peripherals and OS/software installation support, including Linux, MacOS and MS Windows) 
• Identity management (Active Directory, LDAP, Kerberos, RHEL IPA) 
• Willingness to learn new technologies and tackle challenging problems 

Certifications:

• None

Advertised Physical Requirements:

• Sits for prolonged periods of time.  
• Use of computer.
• Manual dexterity.
• Communicate effectively and listens. 
• Standard Office Environment.

Departmental Preferences:

• Experience with scientific computing is a plus
• Linux server installation, configuration, and administration
• Experience in Red Hat IdM, FreeIPA, kerberos, LDAP, NFS, NIS, HTTP, DNS, DHCP, and autofs
• Understanding of Red Hat Enterprise Linux (RHEL) and CentOS versions 7, 8, and 9
• Ability to manage Virtual machines (VMs), firewall rules, different levels of networking and the ability to interface with the enterprise networking team
• Fostering long-term relationships with researchers and staff members to better understand their computational needs
• Installing, testing, and maintaining an extremely broad range of scientific software on demand
• The desire to obtain new skills and work in a collegiate work environment
• Flexibility to maintain a broad range of application software
•        Familiarity with Configuration Management Systems, such as Ansible, Puppet, or Chef.
•        Experience with or ability to learn high performance computing (GPUs and Cuda)
•        Programming Ability and experience using popular IDEs.  
•        Experience with Python and Perl
•        Git & Svn: use and server management
•        Robotics Operating System (installation and configuration)
•        Distributed File Systems (Ceph, GlusterFS)
•        Infrastructure Orchestration (Openstack, Proxmox)

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.