Job Summary
The Information Technology Unit of the Alabama Cooperative Extension System (ACES), the College of Agriculture (CoAg), and the Alabama Agricultural Experiment Station (AAES), collectively known as “ACES-Ag”, at Auburn University seeks applicants for the position of Information Technology Manager. Reporting to the ACES-Ag IT Director, the IT Manager oversees and leads a team of talented IT professionals responsible for managing and supporting various technology resources in ACES, CoAg, and AAES. The IT Manager also provides expert advice, assistance, and guidance to other IT management.

The ideal candidate applies systems thinking, possesses superior interpersonal and communication skills, is self-motivated, and is a lifelong learner.

Working onsite is a requirement of the job. Work assignments may have established deadlines and require periods of “on-call” support responsibilities.

7 Reasons You’ll Love Being an IT Manager at Auburn University:
Work/life balance is a priority!
Careers in Higher Education are reliably stable.
Competitive retirement plan and benefits.
Generous leave (including two weeks off during the holidays!)
Paid parental leave.
Tuition assistance for yourself and dependents.
Being a part of the life-changing work and research performed by our students, faculty, and staff.

Auburn was named by Forbes Magazine as one of the State of Alabama’s best employers, with employees staying an average of ten years! Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn.

It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!

Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
Essential Functions
Managing the ACES-Ag IT Technology and Infrastructure Support team to maximize effectiveness, achieve goals, and foster teamwork.
Overseeing the configuration and management of ACES-Ag network equipment, Internet service, and related infrastructure in coordination with the AU Office of Information Technology to ensure compliance with AU security requirements, maximize performance and cost efficiencies, and minimize downtime.
Overseeing procedures and processes related to endpoint device management for ACES-Ag to ensure compliance with AU security requirements, facilitate consistent configurations and regular backups, and maintain an inventory of assets.
Overseeing the management and coordination of ACES-Ag audio visual resources including videoconferencing, web conferencing, streaming, and digital signage.
Overseeing the management of the ACES-Ag IT Helpdesk that provides faculty, staff, and administrators with timely problem resolutions and superior customer service.
Consulting with faculty, staff, and administrators regarding options for in-house solutions vs. commercial solutions related to networks, endpoint computing, and audio-visual equipment.
Contributing to strategic planning and financial budgeting for information technology in ACES-Ag.
Conducting employee training as needed.
Minimum Qualifications
Minimum Qualifications
Education:
Bachelor’s degree in Business Administration, Management, Computer Engineering, Computer Science, Information Systems, or related field

Experience:
5 years of experience in a specific IT specialty. Knowledge of project and operations management. Supervision experience and team leadership skills including motivating team members, organizing group processes, fostering collaboration, and empowering, coaching, mentoring, and training team members. Experience modeling ethical integrity and championing diversity and inclusiveness. Ability to translate specific strategic information into operational programs. Industry related skills to include knowledge of the IT industry and trends, knowledge of IT security best practices, and proficiency in ITIL.

Typical starting salaries are between $87.2K and $105.6K
Salary Grade: $68,900 – $124,000
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Excellent communication skills both written and verbal.
The ability to articulate technical concepts effectively to non-technical customers.
Strong interpersonal skills and a proven ability to build and maintain professional relationships.
Excellent time management skills and ability to meet prescribed deadlines.
Demonstrated leadership and supervision skills.
Demonstrated ability to work efficiently both individually and as a team member.
Minimum Technology Skills
Experience with relevant state-of-the-art technology, equipment, and systems.
Experience with network configuration and management including routers and switches.
Experience with endpoint device management including configuration, applications, and security.
Knowledge of audio-visual hardware and software including IP cameras, microphones, videoconferencing, streaming, and digital signage.
Strong technical aptitude and computer skills.
Proficiency with professional computer systems and office applications.
Minimum License and Certifications
Desired Qualifications
Desired Qualifications
Master’s degree from an accredited institution in Information Technology or related field
Other desired qualifications include: experience with Linux servers and applications (Mailman, Nagios, DNS, mail, crons, log, firewalls, and patching), Microsoft Active Directory and Intune, Ubiquiti equipment and UNMS/Unifi management consoles, ServiceNow, KACE, PowerBi, Unified Communications, audio-visual equipment, Microsoft Teams, and Zoom.