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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:

Job Posting Title:

Technician, Make It Center IT/AV

Job Description Summary:

To provide technical support and multimedia equipment support/installation/maintenance in the Make It Center. The person in this position will consult and collaborate with Make It Center staff to ensure a seamless and engaging experience for all guests in which the IT/AV equipment is functional and well-maintained. They will also help with the training of Make It Center staff to ensure basic competency in utilizing and supporting guest use of technology and equipment in the Make It Center.

Job Description:

Description of Duties and Tasks

• Provides technical support and regular maintenance of the technology and IT/AV equipment in the Make It Center including hardware and software applications.

• Supports the use of robotics, holograms, interactive touchscreen displays, and VR programs and equipment.

• Documents self-help procedures, hardware and software installation and setup procedures, trouble-shooting resources, and lists of software and hardware used within the Make It Center.

• Breaks down and sets up computers, IT/AV equipment, and related technologies in the space, including for special events and ongoing programs.

• Assists with the training and coaching of Make It Center staff to ensure basic competency in utilizing and supporting guest use of technology and equipment in the Make It Center.

• Answers inquiries, provides information, and resolves or escalates problems or concerns related to IT/AV, guest experience, services, and equipment within the MIC.

• Test, support, and provide feedback about user experience as related to supplies, technology and equipment, and products in the MIC.

• Provide support and front line customer service for visitors to the MIC and community or college events designed to promote the MIC.

• Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.

• Participates in special projects as needed.

• Uphold college policies and procedures related to MIC operation, programs, and service delivery.

Knowledge

• The capabilities and installation of computer hardware, software, and operating systems.

• Use, maintenance, and troubleshooting processes for hardware, software, multimedia, and peripheral equipment.

• Demonstrated delivery of excellent customer-service.

Skills 

• Maintaining an established work schedule, with possible evenings and weekends for specific events.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Operating and maintaining computer, multimedia, and peripheral equipment safely and competently.

• Ability to problem solve dynamic and complex technical challenges.

• Responding professionally, effectively, and efficiently to customer service requests.

• Prioritizing multiple tasks, projects, and demands.

• Ability to work independently within departmental policies and guidelines.

• Maintaining confidentiality of work-related information and materials.

• Collaborating with diverse internal and external partners, students, faculty, staff, and community members.

• Effectively using interpersonal and communications skills, including the use of tact and diplomacy.

Technology Skills 

• Use a variety of operating systems (i.e. Windows, MacOS, etc.), spreadsheets, word processing, databases, and presentation software.

• Provide technical support for general IT/AV equipment including desktop and multimedia systems

Other Preferred Skills 

• Experience with Virtual Reality, Augmented Reality, video conferencing, and IT/AV equipment.

• Basic programming (including C/C++ and Python) 

Required Work Experience

• One year of related work experience.

Preferred Work Experience

• Experience facilitating programs and events intended for ages 16-24

• Bilingual - Spanish speaking. 

Required Education

• High school diploma or educational equivalent.

Physical Requirements

• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling, and at times subject to stooping, crawling, and climbing.

• May need to lift heavy objects of up to 50 pounds and occasionally up to 100 pounds with proper tools and assistance.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behaviors. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range

$41,600 - $46,949

Number of Openings:

1

Job Posting Close Date:

June 5, 2023

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.