Academic and Career Success Coach

Ball State University

Muncie, IN

ID: 7151161 (Ref.No. BSU37421)
Posted: May 30, 2023
Application Deadline: June 16, 2023

Job Description

The Academic and Career Success Coach will manage a roster of Lifetime Learning participants in various career trainings and help individuals enrolled in courses obtain employment which pay a living wage and have opportunities for advancement and increased employment options. This person will also manage leads for Amazon Career Choice Degree track, or Amazon Associates wanting to enter a Bachelor degree program at Ball State by assisting and guiding the individual through the admission process. The Academic and Career Success Coach will be the point person for Credit for Prior Learning evaluation process by funneling the individual to the correct department to access credit.

The Academic and Career Success Coach is responsible for providing intake, assessments, job coaching support, career services, employment placement to participants and adhering to all program implementation requirements. The successful candidate will be service-oriented, flexible, and collaborative to positively support adult participants in identifying strengths, aligning them with career paths, overcoming obstacles to success, completing certification exams, and obtaining employment. This is a remote position.




Lifetime Learning is welcoming applications for an Academic and Career Success Coach. This is a remote position. The Academic and Career Success Coach will manage a roster of Lifetime Learning participants in various career trainings and help individuals enrolled in courses obtain employment which pay a living wage and have opportunities for advancement and increased employment options. This person will also manage leads for Amazon Career Choice Degree track, or Amazon Associates wanting to enter a Bachelor degree program at Ball State by assisting and guiding the individual through the admission process.

Job Function:

The Academic and Career Success Coach will manage a roster of Lifetime Learning participants in various career trainings and help individuals enrolled in courses obtain employment which pay a living wage and have opportunities for advancement and increased employment options. This person will also manage leads for Amazon Career Choice Degree track, or Amazon Associates wanting to enter a Bachelor degree program at Ball State by assisting and guiding the individual through the admission process. The Academic and Career Success Coach will be the point person for Credit for Prior Learning evaluation process by funneling the individual to the correct department to access credit.

The Academic and Career Success Coach is responsible for providing intake, assessments, job coaching support, career services, employment placement to participants and adhering to all program implementation requirements. The successful candidate will be service-oriented, flexible, and collaborative to positively support adult participants in identifying strengths, aligning them with career paths, overcoming obstacles to success, completing certification exams, and obtaining employment. This is a remote position.



Minimum Education:

Bachelor’s degree from an accredited institution.

Preferred Education:

Master’s degree.

Minimum Experience:

Two years of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, program support/administration).

Preferred Experience:

Direct experience assisting students; additional years of related experience.

Duties and Responsibilities:

  • Manage the intake of a roster of Lifetime Learning participants focused primarily on the employer partnership program Amazon Career Choice Career Pathways Program, as well as other employer education benefits and grant programs.

  • Conduct one-on-one coaching sessions with participants; Conduct several annual program orientation sessions; Facilitate FIT Career Surveys and Assessments.

  • Manage student progress and persistence; Liaison with a team of program instructors to track performance and participant success.

  • Review training performance and attendance reports from Instructors and address any issues that emerge with individualized support.

  • Develop and maintain referral relationships for a range of support services and connect participants to appropriate services as needed.
  • Provide Job Placement Assistance including:
    • Resume Review and Assistance
    • Job Search Strategies
    • Engagement with corporate partners and internal BSU stakeholders such as BSU Career Services
  • Guide Amazon Associates interested in enrolling at Ball State in a Bachelor degree program through the admission process (Amazon Career Choice Degrees Track).

  • Assist individuals through the Credit for Prior Learning Evaluation Process.
  • Gather and analyze necessary data and use to create reports.

  • Work closely with other staff to provide seamless support to program participants.

  • Seek and perform other related duties as assigned.



At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.