Voice Services Administrator 2

Job ID: 257374
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Location
Augusta University - Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary
A Voice Services Administrator 2 applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: works independently with general supervision, problems faced are difficult but typically not complex, may influence others within the job area through explanation of facts, policies and practices.
Responsible for providing support to users for problems associated with the organization's telecommunications networks (voice and/or data). Diagnoses problem source through discussions with users. Coordinates with internal support and operations groups or with vendors to resolve problems. Requires an understanding of technical aspects of telecommunications equipment and systems and vendor capabilities.

Responsibilities
Job duties include but are not limited to: VOICE AND DATA COMMUNICATION SYSTEMS - Plan, design, develop, and implement telecom technologies or infrastructure related to voice and data communication systems. Manage voice and data cabling installations, including supervision of minor repairs and testing. CALL FLOW - Manage the design and implementation of call flows for project and administrative applications, and participate in call flow optimization projects. TELECOMMUNICATION SYSTEMS - Maintain back-end telecommunication services, including voice and data, fax server channel banks, MPLS circuits, computer telephony integration, etc. SOFTWARE INSTALLATION - Manage maintenance installation and configuration of client software on user devices for teleconferencing and voice mail systems. TICKETING SYSTEM - Receive and resolve work tickets (incidents, requests, etc) within in the ServiceNow ticketing systems OTHER DUTIES - Other duties as assigned

Required Qualifications
Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Information Security or related field.

Preferred Qualifications
Proficient in university and enterprise information technology and service delivery. Experienced in working cross functionally organization to support business strategic and plans. Strong communication skills are needed to interact with team members, management, strategic partners and clients. Possess a confident style which reflects emotional intelligence and a hands-on approach. Proven experience as a VOIP administrator. Experience leading large-scale deployment and optimization projects.

Knowledge, Skills, & Abilities
KNOWLEDGE Proficient in Microsoft Office and other computer software/databasesDemonstrate an understanding of the need for discretion of all confidential and EPHI (Electronic Protected Health Information) HIPAA regulations. SKILLSDemonstrate effective prioritization, multitasking, problem-solving, analytical, organizational, presentation, customer service and time management skills.
Excellent interpersonal, written and verbal communication skills ABILITIES
Willingness to travel to remote sites as applicable.
Demonstrate ability to promote and maintain good interpersonal relationships.

Shift/Salary/Benefits
Shift: Days; Monday - Friday (Some work outside normal business hours may be required)
Pay Grade: 18
Salary: Minimum $48,341/year - Midpoint $60,615/year
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/Select University Faculty & Staff > External Applicants if you are a candidate from outside the universitySelect University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=257374&PostingSeq=1

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