Housing Operations Manager

Salary: $68,000.00 Annually

Job Type: Full-Time

Job Number: 2015-1604058

Location: CA 94556, CA

Department: Student Life

Closing: 7/2/2023 11:59 PM Pacific

Background
Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 3,100 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.

As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation, and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning, and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.

Responsibilities
Reporting to the Director of Campus Housing & Auxiliary Services, the Housing Operations Manager will provide critical leadership and direction for the operational aspects of the housing program. The purpose of the position is to provide operational support to assist in securing the revenue expectations of the department. The Housing Operations Manager will be responsible for room assignments, office management, housing information management software, meal plans administration, and student staff supervision. The position maintains critical collaborations with departments including the Business Office, Facilities Services, Student Disabilities Services, Athletics, and Meetings Events and Conference Services. The Housing Operations Manager works closely with staff of the Office of Residential Experience as it relates to housing operations, policies, and procedures.

1. Administration: Responsible for the oversight of the day-to-day administrative functions of the Housing Office and management of a residential system that comprises 22 residence halls housing approximately 1,600 beds and an expected revenue of around $12 million dollars to the institution. Assist with the management of student housing processes including, but not limited to, annual housing selection/assignment, break housing, room changes, maintenance of housing records and licenses, meals plans administration, and opening and closing of residence halls. Work with other campus departments (Student Disability Services, Residential Experience, Community Life, etc.) to determine needed support for residents.

Responsible for assessing the satisfaction and effectiveness of the services, processes, and procedures of the Campus Housing Office and its collaborative partners. Assist parents and families and initial inquiries into office.

2. Assignments and Room Management: Oversees daily operations of housing software management. Responsible for the assignments and room management process and program which including, room changes and cancellation of housing licenses. The position offers support in resolving complex logistical issues related to residence hall students and conferences. Maintains appropriate & confidential files. Partner with Business Office to accurately bill residential students.

Summer: Work in conjunction with Meetings, Events & Conference Services to provide housing for guests of the College, including facilities inspections, key distribution, cleaning, and room assignments.

3. Student Staff: Serve as the primary supervisor of student office assistants. Responsible for recruiting, selecting, supervising and evaluating student office assistants. The student office assistants provide administrative support for department and assist with other administrative tasks for departments located within the office suite that lack administrative support. Partners with Meetings, Events & Conference to oversee work of summer Gael Guides. Ensures that staff is equipped with the skills and resources needed to complete the work. Collaborates with partners to plan and implement training. Evaluates staff each semester.

4. Facilities: Coordinate safety initiatives, policies, procedures and manuals/communications related to student housing, health & safety inspections, and key control. Conduct regular tours of facilities to determine problem areas and develop response. Coordinate a centralized process for reporting and tracking of day-to-day facility concerns. Work with the Facilities Services Office staff regarding resolution to facilities issues. Communicate regularly with custodial supervisors regarding preparation of residence halls and transitions to be prepared for new residents. Plan and lead fire alarm drills in collaboration with Public Safety & Transportation, as well as the Office of Residential Experience.

In concert with Building Trades Management, communicate with residents who are impacted by services or outages that need to be repaired.

5. Systems: Serve as the primary administrator of the housing software for room assignments and occupancy management. Coordinate the appropriate configurations and imports in conjunction with the Business Office's software system of Colleague/DataTel for student billing, assignments, meal plans, cancellation, damage billing and other related charge information. Responsible for creating reports from within the systems at the request of the Director of Campus Housing.

Serves as a major user and trainer of housing management information system that houses all department student data. Trainings include but are not limited to students, professional staff, student worker staff, and residential staff.

In consultation with the Director of Campus Housing, create recommendations for new uses of software systems and practices to improve processes and procedures and to enhance the student experience.

6. Together with the Director of Campus Housing, develop and implement annual marketing plan for on campus living, manage the annual projections of housing occupancy to ensure financial and programmatic goals and to develop an off campus living program.

7. Develop and implement marketing strategies for department's programs and services. Develop and maintain department communication plans and publications, including webpage. Assist and support Director of Housing Operations & Auxiliary Services with management of Guest Housing program and other auxiliary services out of the Campus Housing office. Serve on departmental, divisional and college-wide working groups and committees as needed.

This position description identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by their supervisor.

Experience and Qualifications
QUALIFICATIONS:

Education: REQUIRED: Bachelors PREFERRED: Masters Degree

Experience: 3 years

Skills/Abilities:
* Have sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic background of the College community.

• Understanding of information technology as applied to a residential system.

• Excellent organizational skills, oral and written communication skills.

• Demonstrated knowledge of higher education student development theory, risk management and legal issues.

• Ability to relate effectively and positively with students, families, faculty, staff and guests of the College.

• Demonstrated ability with Microsoft operating systems, including internet and email usage.

• Preferred experience in Housing and Residence Life or Student Affairs

• Experience with a Housing Information Management System preferred

• Fluency in multiple languages a plus.

Other Requirements: weekend and evening work

Supplemental Information
Supplemental InformationApplication Instructions: Please apply online at http://jobs.stmarys-ca.edu/
Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College

• A resume
• The name and contact information for three (3) professional references.
• In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.
Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.

Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, please go to the Public Safety website at http://www.stmarys-ca.edu/public-safety/annual-security-and-fire-safety-report-0. To request a paper copy please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences.

Please apply online at https://apptrkr.com/4251951

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