Service Knowledge Manager

University of Leeds

Leeds, United Kingdom

ID: 7177741 (Ref.No. CSUIT1638)
Posted: September 11, 2023

Job Description

This role is open to staff employed within the IT Department at the University of Leeds only

Grade 8 (£45,585 - £54,395 p.a. Depending on experience)

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner.   We are also open to discussing flexible working arrangements.

Are you an enthusiastic and skilled IT professional with experience of delivering organisational wide change programmes? Do you have excellent communication and influencing skills? Can you lead and collaborate with colleagues at all levels to deliver exceptional IT solutions?  

As the Service Knowledge Manager you will be accountable for managing the Knowledge Management process and maintenance of the Service Knowledge Management System (SKMS). 

You will be accountable for the execution of the Knowledge Management process and engage a wide range of stakeholders in IT to maintain a high level of quality for knowledge.  Playing a pivotal role in ensuring IT delivers on the University’s strategic aims and objectives, and support the IT Leadership team with the implementation of continual improvements.  

To be successful you will utilise your skills as an IT Professional, and your excellent understanding of IT Service Management and its underlying functions. You will also be proficient at managing conflicting demands of knowledge development with incident and problem resolution through an operational skillset.

Working closely with the IT Leadership Team, you will work collaboratively across all functions of IT to ensure that knowledge content is kept up-to-date and relevant for user needs by engaging and coaching knowledge owners.  You will also be responsible for effective liaison with third party suppliers to ensure knowledge concerning their products and services is maintained.

If you are looking for a pivotal role in knowledge management at the University, apply today.

To explore the post further or for any queries you may have, please contact: 

Martin Lomas, Interim Head of IT Operations

Email: [email protected]  


Peter Twomey, Head of Front Line Services

Email: [email protected]

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Section:  IT Business Support
Category:  Professional & Managerial
Grade:  Grade 8
Salary:  £45,585 to £54,395 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Friday 08 September 2023
Closing Date:  Sunday 24 September 2023
Interview Date:  Wednesday 04 October 2023
Reference:  CSUIT1638

The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.