Job Description

Temporary Employee - Co-op Worker

This is a hybrid position, which will combine the responsibilities of both an IT Support Specialist and a Classroom Technology specialist. The IT Support Specialist position provides first-tier service for all faculty, staff, and students, resolving many problems at initial intake, researching others, and escalating as needed. Solid, across-the-board computer, including peripherals and operating systems knowledge needed in order to identify, prioritize, troubleshoot and resolve technical prioritize, troubleshoot and resolve technical problems. Demonstrated knowledge and skills in supporting the following technologies and services is essential: Win 10, OSX, TCP/IP, Microsoft Office 2016, SharePoint 2016, Remote troubleshooting/assistance, mobile devices (iPad, iPhone, Android OS, and miscellaneous tablets) email applications (Mail, Outlook), client imaging technologies (Windows Deployment Services). The successful candidate’s resume should include at least one or more years of experience in a customer service role while demonstrating strong interpersonal and communications skills, both oral and written, as well as an ability to maintain a calm disposition when others may be stressed. Additionally, the successful candidate must possess good team skills, good organizational and time management skills, as well as problem solving skills, and be able to work under pressure in order to meet deadlines. Must have the ability to develop written procedures and effective end-user technical documentation. General knowledge of Windows 10 operating system required; Apple OS knowledge helpful. Ability to work flex or extended hours on occasion or provide on-call technical liaison services when needed; will need to occasionally lift 25-50 lbs.

The Classroom Technology Specialist will be responsible for assisting the Classroom & Instructional Technology Manager in supporting teaching and learning efforts at the School of Nursing both in person and virtually. In the classrooms and conference rooms, the co-op will provide routine maintenance checks each day to make sure all rooms are properly functioning. S/he will also provide scheduled and emergency assistance to faculty before and during classes. S/he will be tasked with monitoring metrics for the classrooms and conference rooms to determine how they are being used and what improvements need to be made to provide a positive experience to all users. The successful candidate must possess good team skills, good organizational and time management skills, as well as problem solving skills, and be able to work under pressure in order to meet deadlines. Prior experience with conducting technical training and orientations for users is desired but not mandatory. General knowledge of Windows 10 operating systems required; Apple OS knowledge helpful. Knowledge of AV technologies, including Crestron systems, strongly desired but not required. Preferred knowledge of the following software programs: Canvas, Adobe Connect, Blue Jeans, Poll Everywhere, and Panopto.

Job Location - City, State

Philadelphia, Pennsylvania
Temporary Employee - Co-op Worker

Department / School

School of Nursing
Pay Range

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.