Title:

Systems and Storage Administrator

Job Category:

CSEA

Job Opening Date:

October 09, 2023

Job Closing Date:

Location:

District Services

Work Location:

Mission Viejo, CA

Department:

Information Technology

Pay Grade, for more information click on this link: 

https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules

Pay Rate Type:

Monthly

Work Days:

Monday - Friday

Work Hours:

8:00 AM - 5:00 PM (Schedule and Shift are subject to change in accordance with the department needs.)

Hours Per Week:

40

Percentage of Employment:

100

Months of Employment:

12

Salary:

C.S.E.A Classified Bargaining Unit Salary Schedule Range 140. Starting Salary at $7,816.00 per month.

Required Documents:

Required-Resume and Cover Letter, Optional-Transcripts (Applications with missing required documents will not be considered.)

Job Description:

C.S.E.A. Classified Bargaining Unit Salary Range 140

Initial Screening Date: October 20, 2023

Required Documents-Resume and Cover Letter, Optional-Transcripts

Applications missing required documents will not be considered.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under direction from management staff, provides highly technical support for District services server and storage infrastructure administration functions; assumes responsibility for the administration of District-wide e-mail accounts for faculty, staff and students; and provides technical support to applications staff at both Colleges. Assumes primary responsibility for maintaining access to and availability of all applications and services hosted on District services infrastructure.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Perform a variety of highly technical duties for District services server and storage systems administration functions; interact with vendor service technicians in the installation and maintenance of computer and cloud systems

Provide support for District services desktop related administrative functions.

As it relates to district services server and storage infrastructure: Performs system technical support; maintenance assignments; incident response; change management requests; system OS/firmware upgrades; backup and restore operations; performance, capacity, and security monitoring; disaster recovery planning.

Evaluate new of changing system requirements and develop programs or scripts for integration with existing systems.  Document and maintain program code as the infrastructure and installed application base change over time.

Develop programs or scripts for the automation of complex multi-system/step processes.

Provide secondary support to the monthly Board of Trustees meeting.

Assume responsibility for administration of District wide identity and access management infrastructure, to include but not limited to Active Directory, LDAP and Single Sign On (SSO). Ensure timely provisioning/deprovisioning of District-Wide network accounts and their access to required applications and services,

Provide higher level technical support for college technology staff as it relates to account provisioning, as well as application and systems availability.

Assist in administering local area network services to include but not limited to DHCP and DNS, and Radius.

Research current and potential software or hardware capabilities to determine information technology possibilities; analyze, recommend and implement computer systems, hardware and peripheral equipment.

Perform testing of software; create test environments; provide feedback to software development staff regarding user interface issues.

Design and implement data backup and restoration operations and procedures; assume responsibility for historical data backup and retention; implement systems to protect data security.

Develop and present training to users on the capabilities of computer systems and software applications; provide hardware and software support to faculty and staff; assist users in problem determination and resolution.

Analyze software trouble reports to assist other technical staff in solving problems and/or suggesting modifications to existing programs.

Ensure compliance with applicable Federal, State and local laws, rules and regulations as well as District policies and procedures.

Perform related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Advanced operation and maintenance of modern server platforms, including Windows Server, and Linux.

Advanced operation and maintenance of modern virtualization platforms, including VMWare or equivalent.

Advanced operation and maintenance of modern storage systems, including Fiber Chanel and ISCSI storage area networks (SAN).

Maintenance and operation of Infrastructure as a Service and Platform as a Service solutions such as Amazon Web Services “AWS” and/or Microsoft Azure or equivalent.

Principles and practices used in troubleshooting various hardware and software application problems.

Strong understanding of computers and applications software.

Principles used in the provision of technical support to users of personal and laptop computers.

Operational characteristics of local area network systems.

Methods and techniques of training faculty and staff on software applications.

Principles of data backup and restoration.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to:

Use modern programming/scripting languages to enhance automation, integration, problem resolution, and reporting.

Write software and scripts designed to integrate various systems and automate repetitive tasks.

Design, install, maintain, and document network hardware, software and operating systems.

Analyze, troubleshoot, and apply problem solving skills to technical problems.

Evaluate and test new software applications and recommend modifications as necessary.

Implement systems to protect data security.

Develop and present training on software applications.

Administer District-wide e-mail accounts and ensure proper account maintenance.

Understand various administrative activities and office functions.

Utilize computer technology and software to expedite processing of records and data.

Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

Work cooperatively with other departments, faculty and staff.

Effectively respond to requests and inquiries from system users.

Work independently in the absence of supervision.

Interpret and apply administrative and departmental policies and procedures.

Adapt to changing technologies and learn functionality of new equipment and systems.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, application programming or a related field.

Experience:

Four years of increasingly responsible experience in personal computer use including the maintenance and troubleshooting of software applications.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

SPECIAL COVID-19 NOTICE:

Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD.

The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information.

NOTICE TO ALL CANDIDATES FOR EMPLOYMENT:

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications.

PLEASE NOTE:

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS

DISABILITY ACCOMODATIONS:

If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

ATTENDANCE REQUIREMENT:

Report to work on a regular and consistent basis, as scheduled, to assigned job.

CAMPUS CRIME AND SAFETY AWARENESS:

Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request.

DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds.

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER

Important: You must complete your application for a posting by 11:59 p.m., Pacific Standard Time, by the deadline, along with any required documents, in order to be considered for the position.

Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.