Master Scheduler

Baylor College of Medicine

Houston, TX

ID: 7190833 (Ref.No. 17696-en_US)
Posted: November 3, 2023

Job Description


Performs varied duties within Patient Access Services pertaining to building provider scheduling templates, managing day to day opening and closing of templates and building visit types and blocks. Additionally, this role will support decision tree builds, maintenance and updates.

Job Duties

  • Collaborates with Patient Access team in formulating Baylor Medicine Patient Access Scheduling guidelines to optimize and improve patient access.
  • Advises and makes best practice recommendations for template/decision tree design to all internal stakeholders.
  • Creates templates for central and non-central college wide departments based on Baylor Medicine Patient Access scheduling guidelines.
  • Supports/builds all Visit Types (VT) and scheduling blocks and links them to scheduling templates and work closely with IT to link various VT and benefit groups.
  • Tests decision trees, provider templates, questionnaires and monitor for design accuracy in accordance with the Baylor Medicine Patient Access guidelines.
  • Communicates to clinical leadership and operational leadership when templates/decision trees are built and testing is completed.
  • Manages QGenda work que by designated guidelines/deadlines.
  • Updates Patient Access Leadership (Front Desk, Referral Center, PRC, ROI and all other areas under Patient Access) when providers on-board or leave the College.
  • Updates Patient Access Leadership (Front Desk, Referral Center, PRC, ROI and all other areas under Patient Access) when decision tree changes are requested and/or made providers on-board or leave the College.
  • Supports/closes provider's templates, distributes "bump list" and manages and monitors updates.
  • Supports/manages assigned clinic and college wide closures.
  • Supports/manages college wide data for provider's templates closure.
  • Partners with Patient Access Trainers to develop and train staff on template fundamentals, clinic cancellations, decision tree builds and maintenance.

Minimum Qualifications

  • High school diploma or GED. 
  • Three years of relevant experience.


Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.




Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.