Job Summary
Designs and implements compute and storage related systems, services and solutions, ensuring their quality, stability, recoverability, and security. This includes but is not limited to servers, storage, backup and data protection, virtualization, containerization, datacenter management, directory and authentication services, and cloud infrastructure services.

Responsibilities
KEY RESPONSIBILITIES: -
1. Designs and implements compute and storage related systems, services and solutions, ensuring their quality, stability, recoverability, and security
2. Designs and maintains automation engines and scripting services to automate complex system management tasks across multiple system stacks
3. Diagnoses and resolves problems spanning multiple system stacks
4. Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
5. Develops and maintains documentation of systems, services, processes, and procedures
6. Researches and analyzes upcoming technology trends to identify opportunities for systems improvements and new initiatives
7. Collaborates with application support and project teams to better understand customer needs
8. Provides on call support responding to incidents on nights and weekends as required
9. Mentors other staff in the department

Required Qualifications
Educational Requirements
High school diploma or equivalent

Required Experience
Five (5) years of related IT experience

Preferred Qualifications
Additional Preferred Qualifications
Must be well versed in current and emerging technologies, technological trends, and industry best practices for areas of responsibility

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in Computer Science or related field

Preferred Experience
Previous experience working in higher education

Knowledge, Skills, & Abilities
ABILITIES
Able to design, analyze, evaluate and implement server and storage related systems, services, and solutions
Able to diagnose and resolve problems spanning multiple systems and advanced workflows
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
In-depth knowledge of data storage, data protection, virtualization, cloud services, and datacenter operations
Extensive knowledge of server and storage infrastructure operations

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.