Education Manager

Harvard Medical School

Boston, MA

ID: 7193722 (Ref.No. hh-64350BR)
Posted: November 15, 2023

Job Description

Position Description
HMS’s Office for External Education (OEE) provides broad access to a breadth of learners, from health professionals to corporate learners and consumers. OEE programs, products, and content are delivered in multiple means (live, live-virtual, asynchronous, and hybrid) across the globe.

OEE’s Postgraduate Medical Education (PGME) offers master’s degree, certificate, continuing education, and custom programs for physicians, researchers, and other health care providers. Drawing upon world-class HMS faculty, programs and courses are designed to help learners advance their careers and stay up to date on the latest advancements in medical research and clinical practice.

Under the direction of the Assistant Director of Contract Programs, the Education Program Manager will be responsible for a portfolio of programs delivered online and in-person. This role works closely with HMS faculty program directors and OEE staff to ensure that the learner experience maintains a high educational standard of service and professionalism.

Areas of responsibility:
Course Development:
  • Works with program directors to develop course syllabus and content, clarify program goals and objectives, and plan program activities.
  • Assists program directors with invitations for faculty/staff service.
  • Works with Teaching Assistants to assist with program support.
  • Obtains course materials, with attention to budget; negotiates with vendors and facilitates payments. With Staff, reviews student assessments, builds course gradebook, and tracks learner compliance and remediation/makeup assignments.
  • Serves as primary point of contact for certificate programs of contractual importance to Unit.
  • Manages program budgets.

Course Delivery:
  • Coordinates with staff to initiate learner onboarding, prepare welcome letters, and lead program orientation.
  • Works with education coordinator to deliver courses on Canvas, participates in meetings to sync on deadlines and deliverables, and provides guidance and/or training on program activities.
  • Intervenes on learner issues, and works with learners on remediation plans, withdrawal conversations, and accessibility requests.
  • Serves as backup webinar facilitator. Staffs workshop sessions, virtually and in-person.
  • Works with Program Operations team to manage educational components of all in-person and online workshops for assigned programs. Collects and organizes teaching material from workshop faculty to provide education coordinator.
  • Oversees gradebook of learner activity, sends compliance notices, and escalates issues to Assistant Director of Contract Programs. Facilitates academic clearance process.
  • Reviews course evaluations with faculty and initiates action, as needed.

  • Works with staff to update academic statuses.
  • Ensure accurate graduation lists are distributed to appropriate stakeholders.
  • With Education Managers, oversees the maintenance of the online course library.
  • Works with the education team on software testing, process management, and in-unit communications.
Basic Qualifications
  • Bachelor’s degree or equivalent experience.
  • 5 years of related experience preferably managing students and academic programs in a higher education setting.
Additional Qualifications and Skills
  • Master’s degree preferred.
  • Outstanding interpersonal and organizational skills.
  • Ability to work independently.
  • Excellent verbal and written communication.
  • Project management skills and oversight.
  • Strong customer service skills, cultural sensitivity.
Additional Information
Cover letters are strongly encouraged as part of the application process.

Must be willing to travel to Boston and overseas, as needed, for in-person workshops.

This is a two-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

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Commitment to Equity, Diversity, Inclusion, and Belonging
We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Medical School strives to cultivate an environment that promotes inclusiveness and collaboration among students, faculty and staff and to create new avenues for discussion that will advance our shared mission to improve the health of people throughout the world.