Operations Manager

University of Leeds

Leeds, United Kingdom

ID: 7196567 (Ref.No. CSUIT1649-A)
Posted: November 29, 2023

Job Description

There are multiple posts available

Salary: Grade 8 (£45,585– £54,395 p.a.) Depending on experience

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner.  We are also open to discussing flexible working arrangements.

Are you ready to make a meaningful difference that empowers our employees to thrive and develop a learning culture to support maximising performance of individuals and teams? Are you a great people person who understands how to get the best out of people?  Can you exercise empathy and engage with your team on sensitive and emotive issues in a constructive fashion?

This is an exciting time to join IT with our vision for the future to "empower colleagues and students to embrace University values, be successful in their endeavours and support the delivery of the University strategy through effective adoption and use of digital technologies”.

Supporting that vision, we are looking to support our people more effectively with a focus on leadership, training and development.   We recognise that people are at the core of our success and are looking for dedicated Operations Managers to lead, coach, and develop our team members, ensuring they are engaged, motivated, and aligned with University and departmental objectives. The ideal candidate will be a passionate leader with a track record of driving team success through positive relationships, feedback, and goal-setting.

You will have excellent line management skills and experience, enabling you to support, develop and motivate your team to be able to work effectively and productively as part of the large and diverse technical footprint of IT at the University.

Effective workforce planning is key to achieving our vision through recruitment, training, all aspects of people management and supporting development.  You will work closely with the Platform and Service Owners to agree technical capabilities and responsibilities of your team.

This is a people management role and is focused on the line management and support of a large team of technical staff. Task management of these staff is provided on a matrix basis by Platform and Service Owners, Product Owners and Scrum Masters. You will support the delivery of service and change by fostering a high-performance culture.

This is a people management not a technical role and previous IT experience is a bonus rather than a requirement. 

What we offer in return

And much more!  

More about the University

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. 

If you are looking for a role where you can lead a Scrum team to deliver a diverse range of solutions, apply today.

How to apply:  

The University of Leeds has engaged the services of Harvey Nash, to whom applications should be sent. 

To apply, please visit: https://www.harveynash.co.uk/university-of-leeds&nbsp

For an informal and confidential discussion, please speak with our advisor at Harvey Nash: 

Danielle McDonald, Service Delivery Manager

+44 (0) 113 202 8903

[email protected]


Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Section:  DDO
Category:  Professional & Managerial
Grade:  Grade 8
Salary:  £45,585 to £54,395 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Tuesday 28 November 2023
Closing Date:  Tuesday 12 December 2023
Interview Date:  To be confirmed
Reference:  CSUIT1649-A


The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.