Office Associate

Augusta University

Augusta, GA

ID: 7197730 (Ref.No. ej-4832103)
Posted: December 1, 2023

Job Description

Office Associate

Job ID: 266114
Location: Augusta University
Full/Part Time: Full Time


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.


Augusta University

Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

Our Summerville Campus:

2500 Walton Way, Augusta, GA 30904

College/Department Information

The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.

Job Summary

Responsible for registration of new patients to include gathering, verifying, and entering patient personal, contact, and insurance information onto the patient accounts within computer system. Responsible for verifying that all patient information is accurate at the time the patient checks in for his appointment. Responsible for checking patients in for their respective appointments. Responsible for posting payments to patient accounts, including payments received by mail as well as those received in person. Responsible for balancing their bank at the end of each business day. Responsible for assisting students, residents, faculty, staff, and patients in analyzing patient accounts to ensure that charges, payments, and balances are correct.


The duties include, but are not limited to:
  • Receive and post payments to patient accounts.
  • Register new patients and update existing accounts assuring all information is accurate and complete, also checking patients in for their respective appointments.
  • Assist patients in accessing accounts to determine charges as well as account balances.
  • Ensure that any changes, discrepancies, or corrections regarding an account are directed to the appropriate areas of responsibility.
  • Assist students, residents, faculty, staff, and patients with appropriate account information.
  • Balance their bank by reconciliation of payments posted for each business day.
  • Perform other related duties as assigned.

Required Qualifications

Educational Requirements

High School diploma, GED or equivalent from a recognized State or Federal accredited organization.

Required Experience

A minimum of one year of office support experience.

Preferred Qualifications

Additional Preferred Qualifications

Associate's degree from an accredited college or university in secretarial science or related field. Previous cashier experience. Previous experience in a dental office. Fluency in Spanish highly desired.

Knowledge, Skills, & Abilities


Ability to see, hear, and communicate effectively; manual dexterity for keyboard input of data; memory for detail for patient account review; proficient in Word, Excel; excellent oral and written communication skills and customer service.


Shift: Days/M-F

Pay Grade: 7

Salary: Minimum $15.00/hour

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 12/1/23 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit