• Reflects the diversity of our community

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for under-represented populations

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

• Responds to requests for customer support and information via phone, email, and web regarding Adult Education (AE) including student application (Salesforce), enrollment, current AE student information, and other related AE and ACC information.
• Utilizes problem and change management processes to perform root cause analysis, and make recommendations to eliminate the root cause.
• Coordinates and dispatches second and third level work requests when requests cannot be completed at the first level.
• Enters all requests into the AE communication systems and software, and monitors progress through to resolution.
• Contacts customers within the specified time frame to confirm problem resolution as well as degree of satisfaction with work completed.
• Documents and publishes self-help procedures, hardware and software installation and setup procedures, and lists of ACC supported software and hardware.
• Advises customers of scheduled and unscheduled down times.
• Provides technical support for AE students in-person and remotely.
• Assists with AE events and the AE admissions desk.

• Help desk policies, standards, and protocols.
• Help desk action request systems.
• Hardware and software installation and setup procedures.
• Customer service principles and practices.
• Relevant computer applications.

• Maintaining an established work schedule.
• Analyzing problems and making recommendations in relation to change management processes.
• Effectively using listening skills, adaptability, and initiative.
• Effectively using both oral and written communication skills.
• Ability to cope with stressful situations.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.

• Use a variety of spreadsheet, word processing, database, and presentation software including Microsoft and Google suites.
• Familiarity with Salesforce or other CRM software.
• Us of multi-line hard and/or soft phones.
• Keyboarding skills with an emphasis on speed and accuracy.
• Ability to navigate multiple operating systems and browsers and ability to cross-reference across multiple databases and resource materials.

• One year related work experience.

• High school diploma or educational equivalent.

• Bilingual in English/Spanish.

Salary Range

$45,760 - $52,576