Job Function:

Minimum Education:

Preferred Education:

Minimum Experience:

Preferred Experience:

Duties and Responsibilities:

• Troubleshoot and resolve technical issues for School of Nursing faculty, staff, administrators, students, and associated university technical support, and clinical and interprofessional partners via phone, e-mail, in-person, videoconference, and via remote assistance.
• Coordinate with Unified Communications personnel to schedule, facilitate, test hardware/software, and ensure videoconference solutions and connections for students and faculty for in-person and online courses, orientations and other events.
• Serve as a product specialist for learning management technologies and other applications used to support teaching and learning, including Blackboard, Mediasite, SITC simulation products and equipment, network applications, telehealth, electronic health records, and clinical encounter and scheduling software; includes providing supervision to graduate assistants and student workers supporting these applications to assist with issues they cannot solve; provide training and support for these applications to faculty, staff, students, administrators, and clinical partners.
• Manage, maintain, program, schedule, and coordinate the use and course integration of the high and low fidelity patient simulators and virtual environments/simulations; simulators include multiple Laerdal SimMan Essential simulators, Laerdal SimBaby, CAE Healthcare ECS manikins, METIMAN manikins, CAE Healthcare iStan, Noelle Virtual manikin, and BabyHAL; includes Telemedicine equipment and the virtual environments including Unity, Second Life, and Open Sim; support includes the maintenance, use, and ability to troubleshoot both the manikins themselves and the equipment that controls them.
• Manage, maintain, coordinate, and support the use of video recording solutions that include the Mediasite recording technology and other high-tech recording equipment; includes recording simulations, lectures, presentations, volunteer patients, and other media elements for students, faculty, staff, administrators and clinical partners.
• Support the SITC Director in planning schedules, preparing operation and budgetary reports, developing and specifying policies and procedures, and designing information guides.
• Interview, hire, train, and supervise undergraduate and graduate student employees who work at the SITC; assign workflow to undergraduate and graduate student workers; oversee quality of work.
• Install, support, maintain, configure, and secure hardware for faculty, staff, administrators, and student employees and SITC computers.
• Monitor, maintain, support, administer, backup, and update the department’s server hardware and software, including multiple file servers, print servers, database servers, multimedia servers, and application servers; includes coordinating School systems with University systems, such as the print management system.
• Manage, maintain, and design the School of Nursing’s website, multimedia course content, and related online materials.
• Maintain regular and predictable attendance.
• Perform other related duties as assigned.
• Research, test, evaluate, and recommend emerging computer and information technologies for use within the School of Nursing and maintain current knowledge of emerging hardware, software, and communication technologies.
• Maintain, configure, perform, and participate in SITC evaluations needed for School of Nursing Systematic Evaluation Plan.
• Serve as backup to Interprofessional Community Clinics Technology and Video Systems Specialist for electronic health records and other technology.