Job Description
Each team member must be able to:
Deliver a high-level of prompt, accurate, and courteous customer service to students, parents,
sponsors, and colleagues on a consistent basis.
Employ a solutions-oriented approach with each customer, demonstrating the ability to quickly
identify the nuance in each interaction.
Assess issues and deliver answers, exercising judgment and latitude where appropriate.
Analyze and understand student account financial transactions thoroughly when researching
problems and before offering answers/solutions.
Engage fully in all team responsibilities and duties; strive to meet team goals and assume
personal responsibility for individual and shared tasks.
Maintain positive flow of communication with fellow team members.
exercise judgment and appropriate care in dealing with confidential student information.
Communicate and interact by telephone, e-mail, and in-person – with students and parents in
a professional manner.
Demonstrate tact and diplomacy in managing complicated and difficult conversations.
Analyze and research student account issues to effectively respond to customer inquiries and
resolve questions. Quickly identify issue at hand and determine appropriate course of action.
Follow established procedures for collecting past due student accounts. Counsel students and
parents regarding these accounts and work with them to explore all available options.
Coordinate these conversations with other central offices (Financial Aid, Student Loans) and
contacts in the appropriate schools, as needed.
Monitor and enforce compliance with the University’s policy on payment of student account
charges. Assist agencies in the collection of outstanding debts for departed students.
Maintain working knowledge of applicable University policies, government regulations, federal
aid guidelines, and federal tax reporting rules to provide specialized information concerning
student accounts.
Monitor accuracy of student account data through continuous analytical review, analysis, and
testing to ensure accuracy of student account bills, sponsor accounts, tax reporting, and other
external reporting.
Maintain environment of strong internal controls over accuracy and timeliness of recording and
reporting of student account activity.
Maintain data for accurate statistics for reporting and analysis to management.
Work with other team members to coordinate, prioritize and organize activities to meet
established goals by assigned deadlines.
Reconcile student refunds, daily cashiering reports, daily bank deposits, transactions and
transmits a daily ACH file to the Bank for check payments made on the web and through the
TouchNet Cashiering System for the prior day.
Analyze, identify, and correct daily load error reports.
Research credit card disputes for cashiering and web transactions.
Assist with the reconciliation of the University’s operating bank account as well as with the
reconciliation between Banner to third party systems.
Prepare journal entries and account analyses as needed.
Assist with fiscal year-end financial statements.
Handle other duties as assigned by the Bursar.

Desired Skills/Qualifications
Knowledge of generally accepted government accounting practices.
Superior analytical and problem-solving experience.
Highly effective organizational skills.
Strong team player orientation.
Demonstrated ability to work successfully in a high-pressure environment with multiple projects
at a time.
Proficiency with Microsoft Office applications in a Windows environment.
Banner experience preferred.
Minimum Qualifications
Bachelor’s Degree in Accounting, Finance, Business, or related discipline and a minimum of two years of work-related experience. Higher education experience preferred.
Special Instructions to Applicants
Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.
Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.
An unofficial transcript may be attached in the “Transcript” section.
You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.