Summary

The Clinical Applications Specialist provides daily technical-operational support for the clinical Applications used by the Baylor College of Medicine clinical departments. Successful candidates should be knowledgeable with Epic workflows and are able to provide support to internal customers by training, working to resolve or assisting with issues.  

This position is fully remote within the state of Texas.

Job Duties

Generic Duties:  

• Works closely with clinical IT staff to understand the short and long-term strategies and requirements, works with others to identify and implement technology solutions to support the plans.
• Assists in performing the analysis, development, and testing of clinical applications and procedures. Makes recommendations as necessary.
• Communicates with end users, assisting employees with technical troubleshooting, documenting issues, troubleshooting various applications, following standard support procedures, and determining and documenting resolutions for clinical applications.
• Provides proactive response to or escalate the resolution of the electronic medical record applications issues.
• Completes documentation of all communications and issues in our Service Now system.
• Handles incoming communication to the Clinical Support Team including calls, voicemail, e-mail, and InBasket by accurately analyzing, resolving, and documenting problems and requests in accordance with current standards.
• Proactively analyzes, investigates, resolves and documents data issues in clinical applications and interfaces to ensure accuracy, consistency and data integrity.
• Monitors and troubleshoots error logs and data errors related to data dictionaries and interfaces. 
• Participates in supporting application upgrades, modifications, including on-site dress rehearsal for go-lives.
• Creates and continually updates Knowledge Based articles to document clinical workflows in Epic to describe build and assist with troubleshooting issues. 

Specific Position Duties:

• Assists with Epic build related to projects, catalog requests or staff requests.
• Performs Data Courier of Epic build to Production environment for clinical teams.
• Creates and continually updates Knowledge Based articles to document clinical workflows in Epic to describe build and assist with troubleshooting issues.

Minimum Qualifications

• High School diploma or GED.
• Four years of relevant experience.

Preferred Qualifications

• Bachelor’s degree. No experience required with Bachelor’s degree.
• Experience using Epic software.