Position Summary
The Academic Technology Support Specialist works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing various technology-based learning tools. Other key elements of this position include assisting faculty, staff, and students with maintenance and support for classroom and media technologies, distance/online education, digital signage, and instructional applications. The Academic Technology Support Specialist works alongside other ITS staff with planning, installation, integration, and security of these technologies, keeping consistent with best practices. This position requires excellent problem-solving and communication skills, as well as a proven ability to use current and emerging technologies. This position will need to offer support and in-service instructional workshops and other campus activities.

This position reports to the Director of IT Client Services, working within the established goals and priorities consistent with Information Technology Services.
Position Type Staff/Administrative
Pay Basis Annual
FLSA Exempt
Contingent Upon Funding No
Is this position eligible for employment sponsorship, (H1B or PERM)? No
Required Qualifications
Associate’s Degree in a Technology related field or equivalent field related experience.
At least 2 years of experience in information technology/educational media.
Experience supporting classroom presentation technology and AV control systems.(e.g. Extron,Crestron)
Experience with classroom technologies (e.g. HyFlex)
Experience with learning technology solutions.(e.g. Kaltura)
Experience with Microsoft Office\Office 365 Suite applications.
Excellent organization and problem-solving/troubleshooting skills and effective public speaking, presentation, and listening skills.
Knowledge of the effective use of the most current methods and technologies for desktop publishing, website content management, and graphics design.
Experience creating end-user support documentation.
Excellent oral and written communication skills.
Excellent customer service skills.
Excellent project management skills and keen attention to detail.
Ability to work independently, manage competing priorities and meet deadlines.
Ability to interact effectively and collaboratively with coworkers, vendors and constituent
Experience working with Windows and Apple computer systems.
Excellent testing and quality assessment skills.
Proficiency in analyzing data and developing logical solutions.
Preferred Qualifications
Bachelor’s degree in technology related field of study.
4 years’ experience in Information technology/educational media.
Experience with classroom technologies.
Experience with streaming video and digital video editing.
Physical Demands
Reasonable Accommodations
UWL provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 608.785.8013. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

All position descriptions are required to provide physical demands and working condition/environment and may not be published in the job announcement. For information on the physical demands and/or working conditions/environment for this position, please contact Human Resources at [email protected] or 608.785.8013.
Working conditions and environment
Office setting
Miscellaneous Information
Information about your benefits
Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:

excellent flexible health insurance with low co-pays and good coverage.
paid holidays and sick days.
sick leave may be converted at retirement to pay for health insurance post-work at UWL.
after 5 years of employment, you become vested in our retirement system which ensures income post-career.
benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.

Learn more at: https://www.uwlax.edu/globalassets/offices-services/human-resources/benefits-info/fasl.pdf

Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

Information about UWL and the Surrounding Region
The University of Wisconsin-La Crosse is a top-rated, comprehensive University of Wisconsin campus, located in the beautiful Driftless Area of southwestern Wisconsin. Known for scholarship, academic rigor, physical activity and a close-knit community, UWL remains dedicated to its century-old mission to train the whole person — “the mind and body.”

UWL has earned a strong reputation nationally for factors such as graduation rates, return on investment and great outcomes for low-income students. It is the No. 2 public college in Wisconsin on Forbes’ 2023 America’s Top Colleges list. And it is Wisconsin’s top-ranked public university with fewer than 25,000 students, according to U.S. News & World Report’s list of the Best National Universities.

UWL offers 130-plus degree programs from undergraduate to doctoral levels in the arts, social sciences and humanities; science and health; business; and education. UWL has three colleges: the College of Arts, Social Sciences, & Humanities, the College of Business Administration, and the College of Science & Health, as well as the School of Education and the School of Visual & Performing Arts. UWL has about 447 full-time faculty and instructional academic staff, including 82% with doctoral or terminal degrees.

UWL has strong student success programs that have contributed to a strong retention rate. This fall, students returned to UWL at one of the highest rates on record with 86.5% of the 2022-23 first-year class retained — the highest mark in a decade and the fifth-highest mark in the past 50 years.

UW-La Crosse’s strategic plan Sustaining Excellence continues to move our community forward through its four pillars: increasing community engagement, achieving excellence through equity and diversity, investing in our people, and advancing transformational education. More information about the ongoing work of Sustaining Excellence is available at www.uwlax.edu/info/strategic-plan.

The UW-La Crosse campus is in southwestern Wisconsin, nestled in a residential area of the City of La Crosse and positioned as part of a larger metro area with a population close to 140,000. The area, known as the 7 Rivers Region, is famous for its exceptional natural beauty, which includes the Mississippi River on one side, majestic bluffs on the other, and views of rolling farmland and forested valleys in between. Abundant water, woodlands and varying terrain provide ample opportunities for year-round outdoor recreation. Only a couple of hours from Minneapolis or Madison, La Crosse enjoys the affordability and charm of small- town living with larger city benefits. Three colleges, two world-class medical institutions, the La Crosse Symphony Orchestra, a restored 19th century downtown business district, and a number of galleries and art centers have made La Crosse a regional center for culture, entertainment, medical care, shopping, sports and recreation. More information about the La Crosse metro area can be found at Explore La Crosse and Choose La Crosse.

Learn more about UW-La Crosse here: https://www.uwlax.edu/human-resources/services/talent-acquisition-and-employment/finalist-welcome/

AA/EO Statement
The University of Wisconsin-La Crosse is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities, and veterans to apply. UWL, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
UW-La Crosse’s diversity and inclusion efforts are guided by our adherence to Inclusive Excellence. We define Inclusive Excellence as “… our active, intentional and ongoing commitment to bridge differences with understanding and respect so all can thrive." The goals of Inclusive Excellence are to increase the retention of diverse faculty, staff, and students while encouraging a campus climate that is inviting and welcoming to all. UW-La Crosse strives to promote acceptance of all facets of diversity from racial/ethnic diversity to diversity of thought and experience. UW-La Crosse ranks 6th nationally among the Top LGBTQ-Friendly Colleges for 2018-19 by AffordableCollegesOnline.org (ACO).

Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://www.uwlax.edu/police/annual-security-report/ or contact the University Police Department at 608.785.9999.
Redbook Position
Division/College Administration and Finance Division
Description of College / Department / Program / Division / Unit
The Division of Administration and Finance is committed to providing quality campus services to faculty, staff, students and external constituencies in support of the university’s mission of teaching, research, and public service. The division includes Facilities Planning & Management, Budget, Human Resources, Information Technology Services and Police & Parking Services.