Equal Opportunity
In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives
The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
General Description / Primary Purpose
The Director Academic Support Services, under the direction of the Senior Director or above, provides leadership and guidance for a university department.
Essential Duties
Job Function
UNF’s Undergraduate Studies team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. After completing onboarding and training in this position you can be part of a hybrid team (mix of on-campus and remote work). You will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work. In addition to being part of a dynamic team, you will also have access to a competitive benefits package including UNF’s Employee Education Program, which includes up to 6 hours of tuition-free courses each semester. In addition to skill specialization and professional development opportunities in this role, you could potentially earn a doctoral degree in Educational Leadership or a master’s degree or certificate in one of UNF’s 75 graduate programs in arts and sciences, business, computing and engineering, education, and health. Apply today to become part of a team that empowers students with knowledge, resources, and opportunities to succeed.

Responsible for overseeing day to day operation (planning, scheduling, and organization) for the Brooks College of Health Advising unit.
Responsible for ensuring availability and accessibility of high-quality academic advising services on a daily basis to current and prospective students.
Overall responsibility for the coordination and delivery of college specific advisor and staff training.
Ensures ongoing communication among staff regarding pertinent updates and dissemination of critical and relevant information.
Utilizes available resources to support staff in professional development activities.
Administrative oversight for the end of term processing to include: probation/suspension and graduation certification.
Participation on relevant university and college-wide committees in various capacities.
Responsible for the development and delivery of new initiatives as appropriate.
Responsible for ensuring department participation in college and university recruitment activities.
Responsible for all compliance and reporting.
Responsible for accreditation activities such as SACS.
Oversee an on-line program coordinator manage all administrative aspects of advising from helping with admissions, registration, term processing, graduation, etc. pertaining to on-line modular programs and will work with Center for Instruction and Research Technology to maintain excellent customer service for on-line students.
Manage all advising staff to provide the best services possible to students and lead high impact advising practices.
Ensure that the advising office is a welcoming, student-centered space where each student is treated with care and excellence.
Build partnerships with Career Services, Student Academic Success Services, Student Persistence, and other internal units to promote student success and retention across the university.
Provide ongoing support and professional development for staff members so that each advisor’s strengths are acknowledged and valued; Identify areas of staff members for improvement or career development and establish goals for the unit and individual team members.
Develop and track group advising sessions and evaluate their efficacy and continuous improvement.
Oversee the screening, hiring, and training of advisors as necessary.
Manage processes and ensure accuracy of undergraduate referrals, petitions, pre-certifications and graduation clearances, Prerequisite Deficiency Lists, suspension and probation lists, electronic permissions, NCAA certification, and student handouts. Ensure that these processes are completed in a timely and effective manner and make recommendations for improvements to processes.
Represent the UNF academic advising on committees and at meetings as requested.
Assign staff to participate in University events, such as freshmen orientations, open house events, scholarship fairs, etc.
Serve as liaison to articulation office at UNF and local education partners as needed.
Review and manage UNF catalog information each year to ensure that updates, corrections, and additions are consistent with department curricula as approved by Faculty Association.
Ensure that student issues or complaints are dealt with in a timely and professional manner.
Advise students and assist staff with advising duties.
Percentage Of Time
Posting Detail Information
Marginal Functions
N/A
Required Qualifications
This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization and six years of experience directly related to the job functions; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and eight years of experience directly related to the job functions; or (c ) 12 years of direct experience.
Faculty Position Required Qualifications
n/a
Departmental Requirements
Knowledge of advising/counseling techniques. Knowledge of college/university environment. Ability to analyze and interpret data/information. Interest in providing quality advice and streamlining procedures to enhance the students’ college experience.
Statement(s) of Understanding Definition
This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

Campus Security Authority (CSA) This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that your responsibility for students, campus activities and/or campus security will make you someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSAs responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in-person training session. For more information concerning the training sessions or CSAs, please contact the University Police Department at (904) 620-2800 or the Office of the General Counsel at (904) 620-2828.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.