Audio/Visual Technologist 1

Job ID: 266353
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

*



About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Location

Augusta University

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary

Under general supervision, the AV Technologist will set up and operate a variety of instructional technologies, video conferencing, and AV equipment collaborating with faculty and staff with an emphasis on excellent customer service; will provide clear, concise and diplomatic communications to resolve Issues on all aspects of rich media presentations; and will work as an Integral part of the instructional support team to support collaborative learning and presentations for a wide range of pedagogical and special event activities.

Responsibilities

The job duties include, but are not limited to:

SETS UP, TESTS, AND FACILITATES USE OF AUDIO/VISUAL SYSTEMS: Sets up, tests, and facilitates use of audio/visual systems, distance learning systems, lecture capture systems, teleconferencing systems, computers, software, and related technology to support classroom teaching, meetings, and special events; Provides assistance and technical support to presenters to ensure successful presentations and use of audio/visual systems.

CONDUCTS PERIODIC INSPECTIONS OF AUDIO/VISUAL EQUIPMENT: Conducts periodic inspections of audio/visual equipment and classroom technologies to proactively identify potential issues and minimize risks to the client's effective us e of audio/visual systems, distance learning systems. teleconferencing systems, and related technologies.

MONITORS AND SUPPORTS LIVE DELIVERY OF INSTRUCTIONS: Monitors and supports live delivery of instruction and special events utilizing teleconferencing, live-streaming, and distance teaming technologies.

DIAGNOSE AND RESOLVE ISSUES: Diagnoses and resolves hardware and software issues.

HELP DESK TICKETS: Manages and updates assigned Help Desk tickets (incidents) in Service Now, finding resolution and closing.

OTHER DUTIES: Performs other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university; Valid driver's license and qualified to operate Augusta University vehicles OR Associate's degree from an accredited college or university and one year related experience; Valid driver's license and qualified to operate Augusta University vehicles OR High school, diploma, GED or equivalent from a recognized State or Federal accrediting organization and three years' related experience; Valid driver's license and qualified to operate Augusta University vehicles.

Preferred Qualifications

Bachelor's or Associate's degree from an accredited college or university in IT, Computer Repair, Electronics, Audio-Visual, Engineering or related area; InfoComm-Recognized AV Technologist Certificate.

Knowledge, Skills, & Abilities

KNOWLEDGE
General computer knowledge of hardware and software issues
Knowledge of network connectivity and networking protocols such as TCP/IP and H.263/H264 (configuration/troubleshooting devices)
Knowledge of and experience troubleshooting, video/audio conferencing, presentation and sound systems and related AV hardware found in classrooms, conference rooms, and event settings.

SKILLS
Excellent interpersonal, written, and verbal communication skills
Experience with Windows and Macintosh hardware and software support
Self-motivated, detailed-oriented with strong customer and organizational skills

ABILITIES
Ability to work independently following established policies and procedures
Ability to maintain confidentiality, read and understand technical manuals, documentation and schematics
Ability to conduct research into hardware and software troubleshooting and prioritize and execute tasks in high pressure environment.

Shift/Salary/Benefits

M-F

Pay Grade: 11

Salary: $15.00/ hourly - $17.90/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Driver's License Statement



The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicant from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.

Select University Faculty & Staff > Internal Applicants if you are a current university employee.

Search for job ID # 266353

If you need further assistance, please contact us at 706-721-9365


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=266353&PostingSeq=1

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