Position Description

• Works closely with Assistant Director, Corporate Learning to plan, organize, and execute the design and delivery of an assigned portfolio of complex, large scale Corporate Learning programs.
• Creates and builds the Learning Management System (LMS) pages for a portfolio of programs, which includes creating program syllabuses, uploading session recordings and slides, and sending program announcements.
• Collaborates with the Assistant Director and Faculty Directors on the scheduling of faculty speakers for Corporate Learning Programs.
• Serves as administrative contact for a portfolio of programs, providing excellent customer-service and interacting with a sophisticated global clientele.
• Coordinates pre-program faculty briefings and recruitment meetings as necessary. Coordinates the arrangements for onsite and virtual client meetings.
• Assists Assistant Director with the arrangements for program site visits.
• Collaborates and coordinates with Program Operations on the creation of registration sites and the transfer the necessary registration details for program participants.
• Work with Program Operations to ensure all logistical arrangements, such as arranging hotel room blocks, catering, AV requirements, classroom set up, and transportation, are confirmed for a portfolio of programs.
• Supports program delivery on site and virtually, working with clients ahead of and on program days.
• Coordinates the printing of program materials: agendas, name badges, certificates etc. either working with internal stakeholders or with local vendors.
• Creates program surveys and collects data in post-program reports for distribution to clients and faculty.
• Coordinates and inputs Salesforce learner data for a portfolio of programs. Reviews, prepares, and submits invoices for payment.
• Coordinates and is responsible for the faculty payment process for a portfolio of programs, including ensuring timely and consistent payments.
• In conjunction with Corporate Learning team, establishes best practices for processes for program administration and support.
• Provides administrative support to the department as needed.
• Other duties as assigned.

Basic Qualifications

• 3+ years of related administrative and/or program coordination experience in a professional setting required.
• College degree strongly preferred or an equivalent of education plus relevant business experience.

Additional Qualifications and Skills

• Work experience with proven project management skills and the ability/flexibility to handle multiple projects simultaneously.
• Experience collaborating across a team and bringing projects to fruition.
• This position requires excellent relationship management skills and a willingness and ability to work with multiple groups within the Office for External Education in a fast-paced, high-energy environment.
• Strong customer service, written and verbal communications skills.
• Proficiency with Microsoft Office, Outlook, Zoom, and the ability to navigate multiple technology systems.
• Prior experience in an academic environment is preferred.
• Ability to assess and learn new technologies quickly.
• Foster a culture of community, equity, diversity, inclusion and belonging among staff and learners.

Additional Information

Commitment to Equity, Diversity, Inclusion, and Belonging

EEO Statement