Office Specialist DCG - Patient Services

Job ID: 268404
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. We are part of the University System of Georgia.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.

Job Summary

This position will assist with the coordination and administrative efforts as directed by the Senior Patient Care Coordinator (Patient services), Including Emergency Dental Services. The job involves critical thinking and quality control measures by reviewing proposed treatment plans, demographic information, insurance eligibility, internal and external referral requests for accuracy and compliance with DCG policies. Communicates with various patients, students, staff and faculty by telephone, computer and personally to provide information, explain and resolve minor problems for pre-doctoral student program. Responsible for assisting in monitoring students' use of the appointment system and taking appropriate actions due to violations when necessary. Duties include inputting and updating students' rotation data; maintaining referral system protocol and generating student reports and patient letters as needed. The position is also responsible for office supply inventory and the ordering of necessary supplies. Greets department customers and assists when required.

Responsibilities

Duties include, but not limited to:

ADMINISTRATIVE: Responsible for entering appointments for specific students; reviewing existing appointments for compliance and scheduling student progress reviews for 3 Patient Care Coordinators (PCCs). Individual will keep the Senior PCC abreast of any incidents of students' patient management and/or appointment use violation.

Responsible for administrative tasks utilizing unique organizational software to complete various administrative tasks to include Inactivation's, no contact letters, reassignments, and various informative correspondence for 80-100 dental students. Assist students with the appointment scheduling process. Will also adjust patient appointments when directed to do so.

Review pre-doctoral students' patients' charts for appropriate contact notes and continuation of treatment as a quality control measure and also serves as a second set of eyes for the Patient Care Coordinators during records audits or completing administrative actions.

COMMUNICATION: Answer incoming calls in a courteous and professional manner; Answer any questions or inquiries regarding student assignments, requests for appointments, or redirecting calls to the appropriate party. Notify assigned PCC regarding actions taken if assistance is required.

Collaborates with the organization's business office staff in regard to patient financial issues, as well as other departments when necessary.

ORIENTATION: Orient new Pre-doctoral student patients by explaining the time and financial commitment requirements as well as any school (DCG) operation policies. Collect patient data for registration and enter any clinical and office codes as determined by screening faculty or PCCs.

CLINICAL REFERRAL: Manages the internal and external clinical referral protocol by verifying that all information and delivery processes are correct and routed to the appropriate student or clinic.

OTHER DUTIES: Perform other duties as assigned. Manage office supply inventory and order necessary supplies.

Required Qualifications

High School Diploma, GED from a recognized State or Federal accrediting organization and three years of progressively responsible office support experience.
OR
Associate's degree from an accredited college or university in a related field may be substituted for experience.

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases

SKILLS
Detail-oriented with strong organizational, prioritization and multitasking skills
Excellent verbal/written communication, organizational, and interpersonal skills



ABILITIES
Ability to maintain confidentiality

Shift/Salary/Benefits

















Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information



Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicant from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.

Select University Faculty & Staff > Internal Applicants if you are a current university employee.

If you need further assistance, please contact us at 706-721-9365


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=268404&PostingSeq=1

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