Office Specialist

Augusta University

Augusta, GA

ID: 7242703 (Ref.No. ej-5235205)
Posted: May 6, 2024

Job Description

Office Specialist

Job ID: 271779
Location: Augusta University
Full/Part Time: Full Time


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy and can be found online at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at


Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

Our Summerville Campus:

2500 Walton Way, Augusta, GA 30904

College/Department Information

The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.

Job Summary

The incumbent of this position will assist with the coordination and administrative efforts as directed by the Director of Patient Services.


The duties include, but are not limited to:

ADMINISTRATIVE DUTIES: Keep the Director of Patient Services and Patient Care Coordinators (PCC's) and faculty informed of clinic utilization; templating clinic schedules; adjusting schedules as needed for students. Complete rotation swaps and adjustments as required. Complete administrative tasks utilizing software for 80-100 senior pre-doctoral students; such task as patient inactivation, patient assignments and reassignments, no contact letters, step transfers etc.

Quality assurance checks on pre-doctoral students' patient treatment plans for accuracy and completeness. Advising students regarding corrective actions when discrepancies are found, ensuring the highest standard of quality. Conduct patient compliance counseling focusing on program policies and protocols to ensure patient eligibility for the pre-doctoral program as it pertains to commitment with time, financials obligations and HIPPA.

Notifying assigned PCC's and Director for Patient Services regarding actions taken if assistance is required.

GENERAL OFFICE DUTIES: Answer incoming calls in a courteous and professional manner; answering questions regarding student assignment or reassignment, requests for appointments, or redirecting calls to appropriate clinic. Reviews pre-doctoral students' patients' charts for appropriate contact notes and continuation of treatment as a quality control measure. Notify PCC is issues are found.

REPORTS: Weekly updates of the students' clinical production report utilizing reports generated from organizational software.

SCHEDULING: Assist students with scheduling special screening patients, collecting patient data for registering and entering any clinical codes as determined by the screening faculty/PCC. Backup scheduler for screening and EDS clinic.

PROGRESS REVIEW: Schedule, block and monitor progress reviews for 3 PCC's.

CUSTOMER SERVICE: Collaborates with internal customers when necessary.

OTHER DUTIES: Perform other duties as assigned by Director for Patient Services.

Required Qualifications

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization is required and a minimum of three years of progressively responsible office support experience.


Associate's degree from an accredited college or university in a related field maybe substituted for experience.

Preferred Qualifications

Preferred Education: Bachelor's degree from an accredited college or university in Secretarial Science or Business Administration.

Preferred Experience: Supplemented by excellent written and verbal communication skills. Five to six years administrative experience allowing for progressive responsibilities in a medical/dental office setting. Experience should include working for multi-providers in a health care setting. Dental Experience in educational setting. Proficient in understanding and speaking Spanish. Proficiency with AxiUm patient management software.

Knowledge, Skills, & Abilities

Proficient in Microsoft Office and other computer software/databases
Knowledge of dental office practice principles and dental terminology

Excellent interpersonal, written, and verbal communication skills
Detail-oriented with strong organizational, analytical, problem solving, prioritization and multi-tasking skills

Ability to manage confidentiality and work independently with minimal supervision and meet deadlines
Ability to manage a wide-population and adhere to all HIPPA protocols


Shift: Days M/F

Pay Grade: 9

Salary: Minimum $15.00/hourly - $16.20/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicant from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.

Select University Faculty & Staff > Internal Applicants if you are a current university employee.

If you need further assistance, please contact us at 706-721-9365

To apply, visit