General Information:

The University Health Center (UHC) provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.



Duties and Responsibilities:

• Manage all customer service aspects of the UHC, including but not limited to supervising full- and part-time staff, overseeing check-in and check-out operations, and handling all deposit activities.
• Coordinate with various campus departments to ensure patients are able to access the UHC without issues.
• Serve as the Merchant Department Head for the UHC, ensuring compliance with JMU regulations for receiving and processing payments.
• Provide back-up assistance for scheduling and health information activities as needed.



Qualifications:

• Experience working in a health care setting
• Electronic Health Records system experience (ideally Medicat)
• Basic accounting skills
• Knowledge of current JMU policies and procedures, to include cash handling and the acceptance of FLEX and credit card payments, is beneficial but not required
• Demonstrated ability to be highly organized, efficient, and show attention to detail
• Experience handling sensitive information while maintaining a high level of confidentiality and exercising discretion
• Excellent organizational, written, and verbal communication skills, with the ability to interact effectively with students, faculty, and staff
• Prior supervision experience



Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.



Additional Posting Information:





EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.