ITSM Process Lead - Problem

University of Leeds

Leeds, United Kingdom

ID: 7254281 (Ref.No. CSUIT1735)
Posted: June 12, 2024

Job Description

Salary: Grade 8 (£45,585 - £54,395 p.a. depending on experience)

Interview expected to be held 12th July

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you an enthusiastic and skilled IT professional with experience of delivering organisational wide change programmes? Do you have excellent communication and influencing skills? Can you lead and collaborate with colleagues at all levels to deliver exceptional IT solutions?  

As the ITSM Process Lead – Problem Management, you will be accountable for the implementation and management of the end-to-end Problem Management process.

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. 

You will be accountable for the execution of the Problem Management process, engaging with a wide range of stakeholders in IT – implementing and managing an effective Problem Management process.  Playing a pivotal role in ensuring IT delivers on the University’s strategic aims and objectives and supporting the IT Leadership team with the implementation of continual improvement.  

To be successful you will utilise your skills as an IT Professional, and your excellent understanding of IT Service Management and its underlying functions.  You will be proficient in prioritising competing challenges in a complex environment.

What we offer in return

And much more! 

To explore the post further or for any queries you may have, please contact:

Donna Milner, ITSM Process & Quality Manager

Email: [email protected]

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Section:  DDO
Category:  Professional & Managerial
Grade:  Grade 8
Salary:  £45,585 to £54,395 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Tuesday 11 June 2024
Closing Date:  Monday 24 June 2024
Interview Date:  Friday 12 July 2024
Reference:  CSUIT1735


The University community is made up of a wide range of people with diverse backgrounds and circumstances, which we value and regard as a great asset. As part of our continued commitment to equality and inclusion, we strive to create an environment where everyone can reach their full potential and have a real opportunity to participate in and contribute to our activities.