About the Department
The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine.

The Data & Visualization Services (DVS) department (7 librarians, 1 specialist, plus graduate student data science research consultants) helps students and other researchers develop critical data science and visualization skills through expert consultation, workshops, and classroom instruction. The department provides support for a wide range of data lifecycle activities including data collection, discovery, access, evaluation, cleaning, preprocessing, transformation, modeling, analysis, geospatial techniques, and visualization. The department is the service owner for the Dataspace in the Hunt Library and the Data Experience Lab in the Hill Library, community-oriented spaces offering specialized computing, expert assistance, and programs and services supporting data science and visualization. DVS collaborates with others in the Libraries and with NC State’s Data Science and AI Academy (DSA), a university-wide effort to meet the university’s growing needs for data science research, education, and expertise. The DSA is located in the Hill Library and works with library staff on data consultation, instruction, and programs to ensure that at NC State, “data science is for everyone.”
Essential Job Duties
The Libraries is a central member of the data science community at NC State University, and this position will play a critical role in supporting and growing that community. The Data Science Support Specialist will provide technical, administrative, and communication assistance for all service areas associated with the Data & Visualization Service (DVS) department. They will work with the Department Head and Associate Head to support the operation of the Data Science Consulting Program, operated in partnership with the DSA, which employs graduate students with expertise in data science to offer consulting support to campus affiliates. This position will facilitate user referral and collaboration across Libraries and campus groups.

The Data Science Support Specialist will report to the Department Head, Data & Visualization Services. They will assist with management of the Data Science Consulting Program, help patrons with data-related questions, and assist with program and service management across the department. They will ensure that consultation requests are assigned to a Consultant or library staff member and help with data collection and evaluation related to the Consulting Program.

The Data Science Support Specialist will oversee the Dataspace and Data Experience Lab service points, including helping coordinate facilities, technology, outreach, and events. They will assist with the management of the hardware and software associated with the Data Lab spaces and coordinate with Libraries IT as needed. They will create content for and maintain communication channels related to DVS, including eboards, web pages, signage, and newsletters. Additionally, the Data Science Support Specialist will collaborate with department members t and assist with workshops and events in Libraries spaces, including developing each semester’s workshop calendar and managing workshop registration systems.
Other Responsibilities
Other duties as assigned.
Qualifications
Minimum Experience/Education
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
Strong commitment to customer service
Ability to communicate clearly and knowledgeably across audiences with varied technical backgrounds
Detail-oriented with strong organizational, time management, and problem-solving abilities
Ability to work effectively in a dynamic, high-demand environment
Ability to foster an welcoming environment of belonging for the student, faculty, staff, and public visitor community at NC State
Ability to work independently and collaboratively as part of a team
General knowledge of tools and methods (Excel, Google Sheets, spreadsheets, etc.) for working with data and interest working in a data-focused environment
Strong problem-solving skills
Ability to make appropriate decisions and exercise good judgment
Preferred Qualifications
Experience providing customer or patron service
Experience providing training to customers, patrons, or other staff members