Office Associate
Job ID: 286212
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.
Job Summary
DCG requires staff to deliver high-quality customer service. This position is a representation of that friendly, welcoming customer service atmosphere. The incumbent must deliver professional customer service in person and over the phone to patients, providers, and staff. The position is responsible for registration of new patients to include gathering, verifying, and entering patient personal, contact, and insurance information into the patient accounts within the Axium system. Responsible for greeting patients and verifying that all patient information is accurate at the time the patient checks in for their appointment, and for checking patients in for their respective appointments. Responsible for posting payments to patient accounts, including payments received by mail, phone, and online, as well as those received in person. Responsible for handling incoming calls from new patients who are calling to inquire about services offered by DCG and directing calls to the correct person as necessary. Responsible for balancing their bank at the end of each business day. Responsible for assisting students, residents, faculty, staff, and patients in analyzing patient accounts to ensure that charges, payments, and balances are correct. All these tasks must be performed while adhering to DCG's high customer service standards with every transaction.
Responsibilities
The duties include, but are not limited to:
CUSTOMER SERVICE STANDARDS: Must adhere to DCG's high customer service standards by greeting each patient with a friendly and welcome reception; Responsible for assisting in checking-in patients as they arrive for appointments including updating of patient information, insurance verification, validation of parking, receiving/posting payments from patients and/or consulting with patient of various payment options.
PHONE: Responsible for assisting in answering incoming general calls in a considerate and proficient manner to provide quality customer service; This could be, but is not limited to, handling inquiries regarding patient accounts, taking payments, and redirecting calls to the appropriate person/department as determined by the nature of the call.
CLINIC SCHEDULES: Review clinic schedules in advance and contact patients to update demographic information and inform them of the financial requirements of upcoming appointments.
ASSISTING PATIENTS: Assist patients in accessing accounts to determine charges as well as account balances; Assist residents, faculty, staff, and patients with appropriate account information; Ensure that any changes, discrepancies, or corrections regarding an account are directed to the appropriate areas of responsibility.
BANK RECONCILIATIONS: Balance their bank by reconciliation of payments posted for each business day.
OTHER DUTIES: Perform all other job-related duties as assigned.
Required Qualifications
High school diploma, GED, or equivalent from a recognized State or Federal accrediting organization.
OR
A minimum of one year of office support experience.
Preferred Qualifications
Extensive customer service experience/training. Previous cashier, office, and dental practice experience. Knowledge of dental procedures and terminology. Conversant in Spanish is a plus.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.

SKILLS
Excellent interpersonal, written, and verbal communication skills
Detail-oriented with strong organizational skills and telephone etiquette.
ABILITIES
Ability to maintain confidentiality.
Work independently, exercise sound judgement, make responsible decisions, and work with a wide range of groups of constituents.
Shift/Salary/Benefits
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Credit Check
This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.
Other Information
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=286212&PostingSeq=1
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