Posting Context Statement
This position performs a variety of support duties for the Vandal Success Center (University Advising and Academic Support Programs). This role is key to supporting the smooth operation of the department, including coordinating office workflow and communications, as well as overseeing the hiring, training, and scheduling of front desk staff, and other administrative tasks. Located in the ISUB on U of I’s Moscow campus, this position offers a dynamic and supportive work environment within a student services team dedicated to fostering student success.
Position Overview
The position provides a wide range of operational support to visitors, students and employees, navigating a variety of administrative processes, procedures and cyclical calendars of activities critical to the operation of the unit within the broader university. The primary responsibility is to serve as administrative process expert and coordinator. The position may serve as first point of contact for the department while also performing administrative functions such as researching information and solving problems for faculty, staff and students, and providing program and/or event assistance.

Duties may include:
Compose, proofread, edit and distribute a variety of business documents and routine reports
Maintain schedules and event calendars
Coordinate logistics for regular travel and meetings
Collect and organize data, enter information into various electronic systems in accordance with university or department procedure to ensure accuracy and compliance, validate information and resolve conflicts in data
Review internal operating procedures and practices to determine whether improvements can be made in areas such as workflow and records management
Greet office visitors and respond to incoming calls and email correspondence. Provide information about office services and processes, redirect inquiries to appropriate offices/individuals
Manage inventory
Other duties as assigned
Unit URL
Vandal Success | University of Idaho
Position Qualifications
Required Experience
One year performing office support functions such as document or records management, composing or editing and formatting business documents, reception and/or customer service
Using computer software and applications for word processing, spreadsheets, email and internet research
Balancing a workload of assigned tasks to meet multiple deadlines

Required Education
High School Diploma or equivalent

Required Other
None
Additional Preferred
Experience supervising staff, students, and/or volunteers
Experience collecting and compiling data
Experience using computer information systems that manage an organization’s finances, business processes and/or records
Physical Requirements & Working Conditions
None
Degree Requirement Listed degree qualification is required at time of hire