Job Description
As the Financial Aid Processing Tech, this position will be responsible for performing the daily operations for processing financial assistance as assigned by supervisor, making financial assistance awards decisions concerning student eligibility for assistance and other administrative service issues, providing high quality administrative service functions and duties including supporting the Counselors with clients and their inquiries and/or requests in regards to student account matters, researching and resolving inquiries by telephone and/or correspondence, and by fax and electronic mail, and will be responsible for the initial administrative processing using the electronic database systems, including application screening, verification, document processing and Federal Student Loan service functions. This position will also be responsible for assisting with Financial Aid Outreach events and projects.

Given the nature of the positions in the Division of Student Enrollment, Engagement and Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).
Type of Recruitment
Knowledge, skills and abilities
Demonstrated knowledge of financial aid and administrative service programs. Demonstrated knowledge of effective customer service and problem resolution techniques when serving diverse customers. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Some experience providing administrative support in a student-focused environment.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Demonstrated ability to coordinate multiple projects. Some experience in Financial Aid profession or Customer Service environment. Some public speaking experience. Some prior Banner or compatible system experience. Some experience working in a college or university setting.
Conditions of Employment
Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).