Assistant Director for Housing Operations and Communication

Posting Number: STA00596PO25

Advertised Salary Range: $37,735 - $47,500; Salary commensurate with education and experience.

Location of Vacancy: USC Upstate, Spartanburg, SC

Part/Full Time: Full Time

Work Schedule: Monday – Friday; 8:30am – 5pm; Some evenings and weekends as needed are required.

About University of South Carolina:

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Advertised Job Summary:

Assistant Director for Housing Operations and Communication
University of South Carolina Upstate
STA00596PO25
Spartanburg, SC

Reporting to the Associate Director for Housing Administration and Business Operations, the Assistant Director for Housing Operations and Communication plays a vital role in overseeing all major functions of housing occupancy management. Responsibilities include the housing contract process, summer conference assignments, strategic planning of residence space utilization, communications and information technology functions related to housing, and establishing departmental customer service policies and procedures.

Job Related Minimum Required Education and Experience:

Requires a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials:

Valid driver's license.

Preferred Qualifications:

Bachelor's degree in relevant field and one year of full-time experience working in a college student housing program and/or related experience. Familiarity with housing/occupancy information system.

Knowledge/Skills/Abilities:

• Ability to think critically
• Ability using Microsoft Office software and standard office equipment.
• Ability to work within software programs effectively.
• Excellent oral and written communication skills with the ability to effectively receive, interpret, and relay ideas, information and needs for internal and external stakeholders.
• Ability to work with a diverse population
• Strong supervisory skills
• Strong desire to work with and collaborate with others inside and outside of the department. Innovative
• Extensive knowledge of StarRez or other housing occupancy management systems.
• Skilled in developing housing occupancy management strategy.
• Skilled in the recruitment of students or staff. Understanding of housing accommodations under Americans with Disabilities Act and Fair Housing Act laws.
• Evening and weekend hours required during peak times of year (August, MoveUP and January Opening).
• Good driving record and successful background check is required.

Job Duties:

Job Duty

• Develops and maintains comprehensive knowledge of housing database systems, including housing and billing processes, creation of applications and forms, and housing selection processes.
• Prepares and maintains accurate occupancy records, reports, and procedures for university housing.
• Assists with student housing billing processes, including posting and auditing daily transactions.
• Managing and making independent decisions regarding the returner housing process (applications, assignments, waitlists).
• Serving a critical role in customer service and de-escalation, handling concerns from students and parents regarding student housing matters.
• Utilizes housing software databases, Microsoft Excel, and data dashboards to create and analyze reports.
• Coordinates the early arrival and late stay processes in collaboration with campus partners.
• Maintains accurate records and assists with roster verification process.
• Processing student housing contract requests and overseeing university policy enforcement of residency requirement.
• Serves as a backup to the Associate Director for Housing Administration and Business Operations.

Essential Function: Yes
Percentage of Time: 25

Job Duty

• Markets Housing and Residential Life program with an emphasis on new students and the retention of on campus students.
• Create and update market-specific publications.
• Manage and improve Residence Life and Housing’s web site, portal page, and social media accounts.
• Manage targeted messaging to residential students including opening and closing information.
• Promote the department through storytelling in web, print, and social mediums.
• Oversee the creation of all branded materials, including apparel, printed, and promotional items.
• Ensures that website and other social presences align with the department’s operations calendar.
• Develop and utilize occupancy reports and other housing updates (e.g. applications, break housing data) for audiences as requested by the Director of Housing and Residential Life, BOT , Executive Leadership, etc.
• Utilize reports and other functions in Housing portal with responsibility for the visual and graphic elements.
• Manage phone and email correspondence with students, parents, and other offices regarding questions related to room assignments, ensuring timely and consistent correspondence.
• Provide support during university large-scale events (orientation/OAR , Fab Fridays, Open House, Tours) department/division wide events, etc.); may present at these events.

Essential Function: Yes
Percentage of Time: 20

Job Duty

• Serving as contact for campus partners such as Global Engagement and Student Disability Services regarding housing assignments for their students.
• Collaborate with Disability Services and departmental staff to make decisions regarding ESA policies including emotional support animal process approvals.
• Establish and maintain relationships with the following areas related to housing assignments and timelines: Residence Life, Athletics, Disability Services, Care and Support, Financial Aid, Auxiliary Services, Bursar, Facilities, and Institutional Research.

Essential Function: Yes
Percentage of Time: 20

Job Duty

• Oversee facilitation of contract meetings and summer stakeholder meetings.
• Collaborate with internal and external stakeholders regarding summer operations.
• Maintain up-to-date information in applicable Summer Databases to ensure accuracy for planning, billing, etc.
• Manage the interviews, selection, supervision and evaluation of the ACUHO -I Summer Intern for Operations. Develop intern in their housing competency in operations.
• Assist with the logistics of summer housing turns (both spring to summer AND summer to fall).
• Assist with the logistics of the early arrival process in August including early arrival check-in of fall sport athletes.
• Coordinate the MoveUP Process (volunteer recruitment and assignments of those assisting with MoveUP).

Essential Function: Yes
Percentage of Time: 20

Job Duty

• During assigned on-call shifts, be accessible by the department provided cell phone (includes university holidays and break periods).
• Be available on a call-to-duty status whenever residence halls are in operation and assist Residence Life staff with residence hall and campus emergencies
• Work with stakeholders, including the University Police Department and Student Counseling Center, to respond to student concerns or incidents within the residence halls.
• Ensure accurate reporting and provide follow-up as necessary with student and parent concerns.
• Comply with institutional, local, state, and federal mandates regarding emergency and crisis response.

Essential Function: Yes
Percentage of Time: 10

Job Duty
Other duties as assigned
Essential Function: Yes
Percentage of Time: 5

Job Close Date:

Open Until Filled: Yes

Special Instructions to Applicant:

The application must be completed including all current and previous work history and education. A resume may be attached, but not substituted for completing work history and education sections of the application.

USC Upstate offers a valuable https://uscupstate.edu/employment/employee-benefits/ package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition Program
• Dependent Scholarships
• Employee Assistance Program (EAP)
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

To apply, please visit: https://apptrkr.com/6415689

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

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