Ast Dir Grad Adms Operations
Job ID: 292875
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
Job Summary
As a member of the Graduate Admissions Operations management team, this position assists the Director in managing the application data, materials, and admission decisions for all graduate programs in an accurate, timely, and secure manner. This includes functions related to processing application materials per program-specific requirements, calculating performance in past academic coursework, and reviewing residency qualifications for each applicant. This position ensures compliance with federal, state, institutional, and departmental policies and also recommends revisions to departmental policies and procedures as necessary to improve customer service while ensuring academic standards. Since each applicant can bring variations to how admission requirements are applied, this position is responsible for troubleshooting issues related to receiving, completing, and decisioning applicants. This position is also responsible for developing and maintaining discrepancy reports and reporting any areas of concern related to sustainable processing applications for admission. Another purpose of this position is to work collaboratively across campus with faculty and staff to provide excellent customer service and support the needs of all during the graduate application process.
Responsibilities
The duties include, but are not limited to:
DEVELOP AND MAINTAIN PROCESSING FUNCTIONS FOR APPLICANTS: Determine accurate tuition classification for students based on USG guidelines to ensure access for new students while protecting the financial interests of the University. Calculate and present accurate enrollment histories utilizing all collected information and materials of past academic performance within areas of interest specific to program requirements. Direct the delivery of accurate and timely decisions per program recommendations and institutional approval. Manages the materials required/not required for admission with respect to the requirements specific to each graduate program. Manage and monitor reports and queries to ensure efficient and correct information within the application system and student information system throughout the admission funnel. Maintain and develop discrepancy queries and reports to ensure accurate data within the application system and the University student information system. Assesses international education system patterns and evaluates of international educational records based on standard methodologies. Locate and evaluate additional assessment resources as necessary.
SUPERVISE TWO (2) STUDENT SERVICE SPECIALIST 1 POSITIONS: Recruit, select, and train Student Service Specialists and student employees. Plan and implement retreats and professional development for Student Service Specialists. Direct the daily work of Student Service Specialists. Evaluate the performance of Student Service Specialists and student employees.
PROVIDE ACCURATE AND TIMELY CUSTOMER SERVICE: Maintain accurate records of received and missing materials and provide status updates to program personnel and students. Manage liaising with students for inevitable complications experienced by students in meeting material requirements specific to the program. Conduct quantitative and qualitative reporting on customer service requests in order to prioritize customer service improvements as resources allow. Provide training to departmental representatives on admissions processes.
MAKE RECOMMENDATIONS: Advise Director on recommendations for improved services, policies, and procedures to departmental stakeholders. Help to identify areas for improvement within the admissions process.
OTHER: Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of experience related to enrollment services and credential evaluation.
Preferred Qualifications
Master's degree from an accredited college or university preferred. Management skills related to supervision, planning, and familiarity with postsecondary school systems are also preferred.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Knowledge of Student Records Management Law, Policy, and Governance.
Basic technical understanding of system functionality and operations.
Project Management understanding.
General understanding of the processes and policies used to review and process applications, and the value of accurate and timely review of applications.
Familiarity with hiring and management practices.
Experience training staff on issues related to admissions.
Specific understanding of the major provisions of each law, regulation, or requirement.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Strong commitment to student-focused customer service.
ABILITIES
Ability to maintain confidentiality.
Ability to take multiple inputs for decision-making.
Ability to develop new processes based on input.
Ability to work with vendors to provide optimum utilization of the product.
Ability to verify that systems in place are operating at maximum capacity.
Ability to assist in developing training/informational materials and training sessions for students and staff.
Ability to drive change and deliver results in a complex and decentralized environment.
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of the standard business hours may be required)
Pay Band: B10
Salary: $52,500/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=292875&PostingSeq=1
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