Minimum Qualifications
○ High school diploma or equivalent
○ 1+ years of experience in a customer service or administrative support role,
preferably in a medical or pediatric setting
○ Excellent communication and interpersonal skills
○ Ability to work in a fast-paced, family-oriented environment with sensitivity and
professionalism
○ Basic computer skills, including familiarity with electronic health records (EHR),
scheduling systems, and Microsoft Office
License/Certification Required
Essential Job Functions
○ Greet patients, families, and visitors
○ Answer phone calls, respond to inquiries, and route messages to appropriate
staff
○ Schedule and confirm appointments for evaluations, follow-ups, and therapy
sessions
○ Check in and check out patients, ensuring accurate demographic and insurance
information
○ Collect and process payments, co-pays, and other documentation as needed
○ Maintain the waiting area in a clean and family-friendly condition
○ Assist with intake paperwork and provide basic information about clinic services
○ Coordinate with clinical staff to ensure smooth patient flow and appointment
logistics
○ Obtain vitals on patients including height, weight, o2, and head circumference
Preferred Qualifications
○ Experience working in pediatric clinics, therapy offices, or developmental
programs
○ Familiarity with insurance verification and patient billing processes
○ Strong organizational skills and attention to detail
○ Compassion for working with families navigating developmental and medical
concerns
○ Bilingual (Spanish)
Work Schedule/Hours
M-F; 8:am – 5:00pm
Number of Hours Per Week 40
Number of Months Per Year 11
Mandatory Staff No
Physical Demands of Position
Must be able to move around a clinic, work with clients in
rooms—standing, sitting, or on the floor with children, and utilize some computer
equipment. No other lifting or physically exerting activity is required.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Hiring Range