Essential Job Duties
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The Counseling Center assists NC State students experiencing personal, academic, or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance.

The Counseling Center also offers crisis intervention and psychological/psychiatric assessment, as well as consultation with others who have concerns about the mental/emotional state of NC State students.

The Administrative Support Associate serves as the essential first point of contact for the NC State Counseling Center. This role is responsible for creating a welcoming, supportive environment for students seeking mental health services. The position manages the high-volume “front-door” operations, ensuring that students are triaged effectively, documentation is handled with 100% accuracy, and clinical workflows remain seamless.

Key Responsibilities

Student Intake & Triage: Greet students and visitors; discern service needs (routine vs. crisis); assign appropriate paperwork; and coordinate appointments or immediate triage assignments.
Communication Management: Manage a high volume of incoming calls and face-to-face interactions. Screen inquiries and provide accurate information regarding Center policies, procedures, and standard services.
Records & EMR Administration: Establish students’ files and accurately enter data into Electronic Medical Records (EMR) and scheduling systems.
Clinical Support: Maintain a thorough understanding of Counseling Center operations to direct students to the most suitable clinical resources or community referrals.
Operational Optimization: Resolves unprecedented issues and refines center processes through research-based decision-making and a commitment to service excellence.
Mandatory Emergency Response: Serve as “Mandatory Personnel,” assisting the center during adverse weather, medical emergencies, utility failures, or threats of violence.
Punctuality & Service Continuity: Ensure the center is ready for student access by strictly adhering to the 8:00 AM start time. Reliable and punctual attendance is vital to maintaining seamless front-desk coverage, preventing service gaps, and supporting the clinical team’s daily workflow.
Is Time Limited No
If Yes, Appointment Length
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

Health Insurance for Temporary Employees
Enhance your career with LEAD courses
Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.